Guest User
August 30, 2024
The service provided by the Clara Group employees was horrible. When I made the reservation, the hotel was the PC Boutique, yesterday to check in they asked for a deposit of 200 euros and changed the hotel after I received an access code. I called several times for an explanation without success, the lady had written to me on WhatsApp too late and refused my calls. I called the police and reported it. So, indeed it was terrible, I paid the deposit twice and even more amounts. I am really sad about all this and as the information is not in the trip with this practice which is like phishing ... I asked for the cancellation right away and they refused, the employees are not professional. After in the new room address 20 minutes walk...
Room not clean, bed with horrible noise, I can't even sleep....
Me and my wife are hoping for a reaction from you.
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