Verified traveler
March 24, 2024
When arriving to our room and unpacking we noticed the extra door lock was missing a piece so it was nonfunctional, the bathroom door had a huge dent in it like someone kicked it in and the sink faucet was almost falling off it was so lose. We did get moved to another room by the pool which was great but the microwave had not been cleaned (there was a coffee cup with coffee in it), there was a potato chip in the sheets, black mold all along the ceiling and walls, and everything just looked poorly maintained. We received no room service the entire 3 nights we stayed (usually they come in a replace towels). Or maybe they don’t do that now a days? The hot tub was not filled enough so the jets were spraying water everywhere and the water coming out was cold….. usually not one to complain but for almost $200 a night this should be a much nicer experience. On a positive note… it’s quiet for the most part, the grounds around the pool are nicely maintained, landscaping is really pretty and it’s in a good location in Naples. We didn’t spend much time in the room thankfully.