Jazz Hotel Reviews

Really close to the train station. After certain time there’s no reception, so make sure to arrange in advance your check in to get the codes and room number. Our room had amazing air conditioning, really needed during summer in Naples and a great view. The check out was easy as well as paying the tourist fee.

Strange front desk operations, with no communication or follow-up. I tried to contact them several times before arrival, but it was all in vain.

The location is great. It's a bit inconvenient that there's no 24-hour check-in/out desk. The elevator is really slow.

The place was nice and clean. Everything was great, the location is nearby to main station which makes travelling easier. Thanks 🫶

It would be better to have a bottle of water in the room, there was also a kettle but no cups to drink coffee. Overall it was ok and normal for the price

The front desk staff come and go as they please, and the location is an absolute disaster, like a ghetto. It's extremely loud, making it almost impossible to sleep.

Typical Italian breakfast at the cafe, molto bene. All communication via WhatsApp, including door codes – impersonal but efficient. Annoying, though, with frequent emails and messages about tour offers, etc. Renovated bathroom, basic room amenities. The elevator to the 5th floor worked.

Almost no face-to-face service at all. Luckily I read from other reviews on Trip that you can do online check-in via WhatsApp, otherwise we probably would've had to wait outside the hotel for quite a while. There were some issues with the first room, but the manager agreed to change it for us. Overall, it was okay

Great location but the neighborhood could be complicated during the night, you can hear what other people are doing in other rooms

Mediocre at best. Both the environment and service were subpar. We even paid for breakfast, but they didn't provide it. The front desk staff starts working exceptionally late. I wouldn't recommend booking this hotel.

Our visas for Italy didn’t get approved and both me and trip.com tried to contact the property MULTIPLE TIMES and they never replied. DO NOT BOOK in case you need to change your dates for whatever reason. They will never replied and then just messaged you on the day asking what time you’ll come because reception closes lol.

Great location and very clean

It was the best!

First, it's very close to Naples Central train station, less than a 10-minute walk. However, the neighborhood is terrible, full of Black people and pickpockets. We were targeted as soon as we got off the train, and within 10 minutes of walking, a pickpocket stole our bags, opening the zipper from behind. Luckily, only our headphones were taken, nothing of significant value. Second, about the hotel. It's similar to a Airbnb, located on the same floor as other local Airbnbs. The front desk is only open from 2 PM to 8 PM; be careful if you can't check in during these hours. Also, the Wi-Fi password the front desk gave us was incorrect; we couldn't connect. After asking several times, the front desk could only say "I don't know, I don't know..." We couldn't connect to Wi-Fi during our stay. Furthermore, there wasn't enough hot water for showering; two people could only shower once before the hot water ran out. The showerhead was also broken, with a very weak water flow. The room itself was alright, so I could tolerate it for the price… Finally, perhaps due to a common problem with Italian hotels, the room windows weren't double-glazed, making it incredibly noisy due to the street. Italians also love to ride their motorcycles and rev their engines loudly, so I had to bring earplugs at night. Plus, the neighborhood was really scary; at night, a bunch of Black people were screaming and howling in the street…