Embassy Suites by Hilton Hotels in Nashville

One of the best hotel experiences I have ever had, and I travel quite a bit. My wife and I were in town for a concert and did not want to drive home after. The location of this hotel was less than five minutes from the venue. Service was top notch as well! We had multiple interactions with the front desk, wait staff, house keeping and the valets and in every case, the person or people we spoke with were pleasant, knowledgeable and helpful. The room was immaculate and impressive, and we had plenty of towels, as well as coffee materials. We ate in the rooftop bar, and while I initially was skeptical, the food turned out to be very tasty, and the bartender made an excellent drink. All in all, we absolutely recommend this hotel and will absolutely be coming back here next time we are in Nashville.

We stayed at the Embassy Suites Vanderbilt for three nights. Check in was a nightmare, hence the four star rating and not five. The system was down and the staff was overwhelmed with a crowded lobby full of patrons who wanted their rooms. What we didn't appreciate is that the staff initially told us our rooms ;we booked two rooms) would be ready in 30 min. 30 min became two hours of waiting in the lobby for our rooms. The other issue is the happy hour time frame. Online the hours say 5:30-7:30. There is a tiny sign on the front desk that says 5-6:30. Please Hilton, update your hotel info for your guests. Otherwise, the hotel is fine. There is transportation (first come first served) to downtown. The breakfast offers many choices and what I would consider deluxe. Food at happy hour has a nice assortment of appetizers, but just remember the hours are 5-6:30, not 5:30-7:30. Also, many restaurants close by and within walking distance.

This hotel is terrible!!!! I would like to start by saying we come to Nashville every 2 months to see my daughter so we are always looking for a safe, clean place to stay. The number 1 reason we chose this hotel this time is because of the indoor pool along with being located close to my daughters apartment. When we checked in on Saturday the pool was extremely over packed with a birthday party so we skipped the pool and I told my daughter we would go on Sunday night thinking it would be slower. When we entered the pool area on Sunday the pool was drained to knee depth so we could tell it was not swimmable so we skipped it again and I told her we would go on Monday evening and stay in and order pizzas. Monday morning we came downstairs to a sign on the door stating it was closed. I asked about it at the front desk and the maintenance man told me that they had received some storms on Friday and it took out the pool pump so it hadn't worked all weekend, which is extremely unsanitary and a huge risk for the property with how packed it was on Saturday night. So absolutely no swimming was able to happen. Monday when we arrived back at the hotel after shopping I noticed snacks and drinks in our room. I went down to the front desk and asked what these items were and the front desk lady told me they were items for free because we were in a premium room. When I asked why they were there on Monday but not any of the other days she stated because weekend staff probably just didn't do it. I'll be honest, this room was not only run down but extremely dirty for being over $200 a night. In fact if the beds hadn't been made I would've bet money on it that the room had never been cleaned at all. Food wrappers on the floor, food stuck in the sink drain, used soap, broken furniture, broken faucet I mean the list goes on and on!!! Just so extremely disappointed in the quality of this hotel!