Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place

Convenient location for Vandy visit. But reception doesn’t have much personal touch.

Great location and breakfast. You have to call for housekeeping service, otherwise they won’t come to clean the room by themselves. They definitely need more trollies in a busy hotel like this one. Good experience overall.

Bed had bed bugs. Woke up covered in bites. Free night and a room change however, so they made up for it.

Recent Reviews Photo of Marybeth D. Marybeth D. 01 5/21/2024 I will be posting this review on as many sites as possible. For one, after spending nearly $700.00 over the course of two nights, we were double charged on our bill. Second, I had an item that was left in the room (the hanging closet in the room) that I realized as soon as I unpacked my bags (after a 5 hour drive home). I callled the hotel to alert them immediately to let them know about my lost item of clothing. I emphasized to the hotel staff that this was an important item of clothing to me. This all occured on a Sunday. We realized on Monday our double charge and we again contacted the hotel regarding the incorrect billing. At this time, it was again mentioned that my lost item of clothing had yet to be addressed. On Tuesday, I contacted the hotel for the third time and was told "That we have not heard back from housekeeping." Note that this is now almost 48 hours after my initial phone call to the hotel staff. I asked them to please let me know one way or another what was the status of my item of clothing. I finally received a follow-up phone call that they were not able to locate the left item of clothing. There was pretty much an approach of " you are ^%$# out of luck..." I cannot presume to assume anything on what happened to my left item of clothing. I do believe that if the hotel staff had responded right after my initial phone call on Sunday that my item of clothing would have been found in the closet. I realize this is a small thing, but this incident showed a complete lack of customer service or concern to just help a customer.

I like the fact that only guests of the hotel with key cards had access to the building.

Close to the Dr. ‘s office.

The staff was greatt upon check-in. The property is lose to dining options.

This hotel was not up to my standards at all. The room was not very clean. The floors did not look swept, the trash can in the living area had coffee grounds all in the bottom and was wet and sticky. One of our lamps did not work. The beds were not very comfortable and were very squeaky. Just trying to get out of bed I thought I would wake my kids. We tried to get extra tissues because there were about 3 left in our box and after an hour we went and requested again and were given toilet paper because they didn't know where tissues were. One positive note was that they have free popcorn and cookies in the lobby in the evening but with the cleanliness of the hotel I was hesitant to eat the snacks. Overall, this room was okay for one night but would not recommend an extended stay and to stay there you need to lower your standards and overlook many things.