Sandals Royal Bahamian Spa Resort & Offshore Island

This was our 4th Sandals trip and second to this resort. Check in 5 stars Food 5 stars Drinks 5 stars. Now for the decline. Housekeeping 2 stars. Our room was not cleaned on several occasions. Staff 3 stars. Most were friendly but a few were not. Bartender at east bay bar was slammed! All by himself with 30 people waiting. Eventually management saw and stepped in but come on, dont leave a guy hanging. Needless to say, he wasn’t happy. Boat ride to private island soliciting tips, no big deal but i didn’t have cash with me as it’s supposed to be all inclusive but got funny looks from crew when I didn’t tip. Overall we are loyal to Sandals, we love the brand.. we liked going to this location for convenience but we are trying Barbados next.

Amazingggggg hotel amazing restaurants amazing staff amazing rooms amazing beach…. This was the most beautiful relaxing romantic holiday I’ve ever had and we will deffinatly be returning…. Beautiful Sandy beaches and crystal clear waters

This hotel is by far the prettiest we have ever been to, all interior is well thought out and the entire resort is extremely pleasing to the eye. The food (once you were finally able to get served) was faultless, all food was absolutely delicious. La Plume does the best breakfast (A La Carte) along with the best evening meal but you would need to book this as soon as you arrive. The service offered from almost all staff was absolutely abysmal. They all look as though the do not want to be there, you are made to feel like an inconvenience and hardly anyone is willing to help (I could go on for hours) The alcohol and general beverage options and availabilities were sub par, considering what you are paying to be there. They were constantly running out of alcohol, or one side of the bar would be telling you something is unavailable and the next minute someone else would be served with the exact thing you requested. It was a mission on our behalf to ensure we had a full room service, 3 times we had our used towels removed from the room but no replacements and then we had to call several times to get fresh ones. The evening entertainment is more suited to a retirement home, nearly everything finished around or before 10pm. When attempting to be seated at one of the walk in restaurants we were often advised that any party larger than 2 was difficult to accommodate. In spite of all my above criticisms there were a few staff which went above and beyond (Kendrika, Static, Micah, Leonardo, and the lady serving drinks on the beach) In conclusion, I will not recommend this hotel to anyone as I did not feel we received value for money.

First, I do not typically write reviews unless an experience was extremely outstanding. But in this case, I believe people like us who tend to be fairly easy to please need to know what they may expect for their hard earned money. Second, this was our first Sandals Resort. We have stayed at Hyatt, Riu and other all-inclusives in other beachfront locations. We love all-inclusives because we can truly relax and take the guesswork out of most planning. Sandals Royal Bahamian was the most expensive option for our Nassau trip, but appeared to offer the relaxation we were looking for. We prefer to get to and stay at the beach as long as possible, so we are simple and look for services that support our endeavor. That said, here is our review of Sandals Royal Bahamian: 1. Transportation to and from the airport was easy. They were polite and thorough with our luggage. 2. Club Level Concierge was Mediocre as a Whole. We have young adult children. We get that they are learning how to be service oriented, and I was quick to let them dispense from the obviously scripted speeches from the moment we arrived. "Just be yourself; we are chill", I was quick to let them know. Most of them were grateful for that. We were quickly passed from staff to staff, as if everyone had something better to do than get us to our room. Kristin (M), was the most friendly. He always called to make sure room service requests were fulfilled. Jonathan and Emerald at East Bay were helpful when asked. Otherwise, we were invisible which wouldn't matter to us much except other staff seemed so miserable to be there let alone acknowledge our presence. 3. Bar Tenders. Speaking of miserable, we could count on one hand how many times we felt acknowledged standing at a bar. When we would finally catch their eye, it was as if we were bothering them. When we tried to lightheartedly ask questions about a drink or be polite, we were met with no acknowledgement that we were even heard, no "no problem" or "one sec", just a miserable dead panned expression. It got to the point we were dreading whose turn it was to go to any bar for a refill. Many times they didn't have something and that's expected, but a simple smile and reply would be acceptable as opposed to making us feel like we needed to apologize all the time. Our first drink at the bar the day we got there was bathtub warm beer. No explanation- no apology. But we rolled with it and just learned to stock our fridge the night before with cans and take them ourselves. Of all staff at any resort, you expect at least some personality from the bar tenders. We learned after day one to be short with requests and forego the polite banter. Yes, we are from the US south, but come on. No one wants to work customer service, we get it, but a little smile and some polite eye contact goes a long way. 3. We Will Always Be Tippers. Sandals has a no tip policy for good reason. But this experience has taught us that service industry workers will always need i

Staff is very friendly, helpful, attentive to your needs, kind, pleasant group who looks like they like their job. Food was good and plenty of variety just over cooked most fish dishes.

Staff are top notch and very, very friendly. Room and view were amazing as well. We spent an entire week and visited their private island three of those days. Water was very cool so did t swim much but it was truly amazing. We are definitely making plans to go back.

This was our first stay at a Sandals resort, the Royal Bahamian Hotel, and we had high expectations. Very sadly for us it was disappointing. We arrived at Nassau airport and expected to see someone with a board with our surname on it. We couldn’t see anybody and had to ask where we should go. We were directed to a desk tucked away at the side of the arrivals building. We didn’t receive a particularly warm welcome and were escorted to a minibus where we had to wait for a fair while before leaving for the hotel. The reception area at the hotel was busy but we were taken to our room and a few facilities were pointed out on the way. The room was nice and comfortable. 2 days later we were disappointed that housekeeping did not come to make up the room. I telephoned housekeeping but they just sent someone to turn down the bed. The same thing happened the following day. I telephoned again and again they just tuned down the bed. The following day we were relieved that they did make up the room but after going out for the evening we returned to find they had turned down the bed but removed all our towels apart from a flannel! We were exasperated but lost the will to complain so late in the evening. Providing replacement tea/coffee was erratic and often our mugs and glasses remained unwashed and not replaced. The housekeeping saga continued when the day before we left to come home nobody came to make up the room. I rang housekeeping 3 times and still nobody came. We visited reception to request we retain the room for a late checkout (paying an additional service charge) and complained about housekeeping not having attended our room that day. The receptionist rang housekeeping and they told him they had tried but was told to come back later which was totally untrue. The receptionist was totally indifferent to our concerns and we left reception totally exasperated. Despite our paying the service fee for the late checkout the following day housekeeping did not arrive again. There were 3 housekeepers working on our floor who all said they were not assigned to our room. I said we needed fresh towels to shower before leaving and a set of towels was reluctantly handed over. With some exceptions (breakfast staff in Tesoro) we found the catering/restaurant staff indifferent to looking after us. We and other guests were often ignored and when served it was done sullenly and reluctantly with no eye contact. We left La Plume one evening after our main course as our server had gone to get us the dessert menu but got sidetracked chatting to some people leaving the restaurant and looking through their iPhone pictures. This was taking a long time and as we were the last people sitting in the restaurant we just got up and left. The English style pub ran out of lager one evening which seems somewhat negligent. Sometimes water would run out using restrooms which reminds me that water ran out in our room one evening too. The Kimonos restaurant reception area was busy wh

We enjoyed our stay at the Royal Bahamian but unfortunately it didn’t live up to last year’s stay at the Halcyon St Lucia which perhaps went over and above our expectations. Our club level honeymoon room on the 6th floor of the east wing was lovely and had a great view but we found that occasionally during our ten day stay the room hadn’t been cleaned, the towels replaced or the bar fully restocked - especially with champagne. Little things that were usually quickly rectified with a phone call but annoying and unnecessary all the same. We loved the private island where we could relax and snorkel to our hearts content and the restaurant there was great. Shout out to Captain Garvin. In general the food was good (thanks Shrine who seemed to pop up at breakfast and then again at Aralia on the island) but the hotel definitely lacked evening entertainment. The entertainment at the Coconut Grove was sometimes ok as was the piano bar but in general the resort lacked a**osphere. A couple of times we went to Mr B’s bar but for some reason they had run out of basic cocktail ingredients. The staff were all very friendly and all in all we had a lovely time. One real criticism of all Sandals resorts shared by most guests is that guests with a butler have their sun beds reserved ridiculously early but then the guests either never turn up or arrive very late in the day preventing other guests unable to find beds when in reality there really are plenty not being used. I think there should be a cut off for people not turning up enabling others to use them.

Resort, very nice. Food was great. Staff very friendly. We had only time for quick trip Royal Bahamian 15 minute car ride from airport. I’m not hour and twenty minutes flight from Atlanta. Resort has been remodeled recently in great shape. Food was real good and last if you have TSA or Global Entry the Nassau airport is an American customs checkpoint so you go thru customs checkpoint in Nassau so when you land in Atlanta you go straight to connecting gate no go get your bag to recheck so you can have 45 minutes layover get home quicker! Great resort with calm private island included perfect if you have 3-5 days and need beautiful water break!