The worse hotel I have ever stayed at , in fact I didn’t enjoy my holiday because of that awful hotel . the pictures look great , the reception was friendly , but the moment you get at the pool area and restaurant, it all changes , terrible service , the staff are not trained to deal with high profile people. I spent 2 and half hours by the pool and nobody came to ask me if I wanted a drink , they had attitude, VERY UNFRIENDLY.. I was so so disappointed with everything.. there is no luxury in that hotel , the breakfast was the same everyday and the food was awful . I asked for a room service and the chicken was raw . They are so closed mind , everything I asked for was not possible .. I regret so so badly staying at that place , it made my holiday in natal unpleasant.. I am so socked how unfriendly they are .. so people please make sure you look around, this hotel has no luxury .. I have travelled the world and this was the worse experience I have ever had in a hotel ..