Hotel Vue, Ascend Hotel Collection

There was mold in the bathroom. Upon check out I was told that that room should not have been rented out. We didn’t stay the second night because of the mold. I prepaid through ******* so the hotel wouldn’t return my second night stay that we didn’t use. Would like to be reimbursed for the second, unused night

I really enjoyed my stay both nights.

I really enjoyed my stay at The Vue.

I will preface this review with the fact that I stay in hotels roughly ~115 days per year with a mix between all US brands. (I have Platinum Elite status with Choice Hotels.) This is by far the worst hotel I have stayed at in the last 6+ years, to include internationally, in second and third world countries. I very rarely leave a review but in this case, I felt the need to conduct a review. I did not bother to provide this information to the hotel staff nor ask for or provide them an opportunity to offer compensation or even change the room. Based on feedback from the other individuals in my group, their rooms were in a very similar condition. Some of them slept in their clothes on top of the beds due to the poor conditions and appearance of unclean rooms. The room was extremely run down and the bathroom was disgusting. Honestly, if I had the opportunity and time that night, I would have just left and stayed somewhere else. (I have photos for proof of the following). The shower/tub had a massive hairball on the drain indicating the room had not been cleaned and there were large brown streak marks in the tub. Although it appeared that someone had defecated in the tub, it was actually rust because I attempted to wipe and clean the tub prior to taking a shower. I used toilet paper to pick up the hair so there is no excuse or reason for it to have been there if the room had been properly cleaned. My wife was so uncomfortable with the unsanitary conditions that she placed a towel down in the tub in order to keep her feet clean while in the shower. Everything metal in the room was rusted, some to the point there was no shine/coating left, including all the lamps, the towel/linen racks, and base of the doors. The bathroom counter was clearly unfinished and just added to the overall extremely poor condition of the room. The smoke detector was removed from the wall and there were exposed wires and a large hole. It seemed so out of place, and based on the totality of the circumstances, I climbed on the bed and used a phone flashlight to check for any "devices." There was a significant amount of, what appeared to be, candle wax dripped on the carpet around the end of the bed. The A/C unit was extremely loud and had a constant loud buzzing noise (whistle), although it was able to keep the room at a comfortable temperature. The staff was nice enough but upon arrival, I did have to wait, saying hello a couple times, walking and wandering around the lobby and storage room areas, finally locating an employee who could check us in. I was completely and utterly disappointed with my accommodations. I genuinely hope my review is taken seriously and major actions are taken to improve the experience for future guests. I come to the area annually and I will never stay at this property again, and frankly it makes me question the Choice brand in its entirety.

Would stay here again.

It was ok price was good bed was decent. Its an older hotel and they don't provide hand soap just shower gel. There was a Half a roll of toilet paper in bathroom for a 3 night stay. We went and bought our own soap and toiletpaper. Housekeeping didnt knock till late morning so that was also a plus.

Ants all in the room. Fixtures were completely rusted out. Shades barely worked. Carpet was very old and smelly. Room smelled of mold and dampness. Will never stay again

Yes the hotel needs work but it was nice and the staff were great. My husband and I really enjoyed our room we didn't have any bad issues. I hope our next visit the restaurant is open.We did enjoy the music playing in the lobby and our view of the river was 👍