Bunyonyi Safaris Resort

I was at Lake Bunyonyi safaris in mid-January and this was my second time though it had been a while and being the start of the year I guess there was minimal occupancy. A friend suggested this exquisite resort in Kabale and went for it. First of all, the orders took forever to be served even when there were a few guests. As if that wasn't enough later in the evening when we thought of retiring and freshening up, the water heater wasn't functioning and this was at around 10 pm. Now this is where my frustration began. I tried calling the reception for an alternative. I knew it was quite late and all I asked for was a bucket 🪣 or basin so I could boil water since there was a kettle I'm the room. To my surprise a staff who goes by the name Bill picked up while I narrated my situation and to my surprise he said there was nothing he could do since they had already closed and he couldn't check me in a room that had a functioning heater because his salary would be chopped or he wouldn't be paid. Please note that being a rainy season the location of the resort, it was pretty cold. Later this staff said that they had forgotten to turn on the water heater and so he had done so, so the water would be warm in a minute but still nothing. Short story he later found me a basin this is like after an hour and I boiled water to shower. Mind u this guy didn't even apologize for any inconvenience all he said was his supervisors would be mad at him if he checked me in another room that had a functioning heater or he wouldn't be paid. I went to bed when I was so mad and disappointed. Besides the poor service, bunyonyi Safari Resort has epic views of the lake at least from the room I had checked in. Otherwise, I am never going back to Bunyonyi Safari Resort like never.

I stayed at this hotel from 20th august to 21st august, initially i had come only for the swimming pool but one gentleman at the reception was so friendly and well spoken and we decided to take a room and spend a night. The gentleman who checked us in told us that an extra bed for our 5 yr old son would be chargable but he would give us a babycot at no cost which we obviously thought was complimentary same as the different hotels we have been to. We were heading to the pool and he promised that it would be placed in the room. We had a great time at the pool, in the sauna and enjoyed our fish as the final bit. The guy who served us was really fantastic. We headed to our room at around 9pm and we found no babycot placed. We told the waiter that had escorted us with our pizza to tell them send our babycot of which we waited for 1 hr and no one was coming. I decided to go down myself and thats when the lady there told that its chargable at 10 dollars or 35,000 ugshs and that the guy who promised me didnt know maybe. I was soooo disappointed for such a big hotel to charge for a babycot that should be complimentary and more so not informing me at checkin. My trip here with my family had been the best but that ruined everything. I wrote my dissatisfaction in the file that u put in the room, hope u saw it too. So anyone coming with kids to this hotel, be ready to pay for babycot!!!

The feeling of being next to one of deepest lakes in Africa made me appreciate nature and its wonders. The a**osphere was always fresh, friendly and welcoming. The hotel has a very warm and welcoming staff members

we stayed at Bunyonyi Safaris Resort for 3 nights while visiting the gorillas. the tracking is about 1 1/2 hours drive away but easy to manage. We stood in one of the cottages, they give you more privacy. we enjoyed having our meals at the terrasse. best thing is to order food always ahead (ie after breakfast you order lunch etc.). the hotel has a gym at the rooftop and a very nice pool. we enjoyed a boat ride one afternoon. Burnet helped us very much with organizing all our activities in advance (gorilla tracking, volcano hiking) and Evelyne at the reception was very helpful with all the information we needed. we plan to go back there with our kids and then stay in a family suite!

Lovely Resort for a short stay. The "Family Suite" is a well furnished 2 bedroomed appartement, with all ammenities and it is affordable. A family of 4 - 6 people can stay in that suite cormfortably.

I had a vert great time around the place, the activities and services are beyond comparison. Derrick introduced my wife and I to the place and was there everyday to make sure we have the best. I loved

We couldn't sleep because there was music and party at full volume. Do not come to this hotel if you intend to sleep. We went to reception to ask them to stop the music and they didn't pay attention. We have come a long way and need to rest. We are definitely in the wrong place. They should not accept bookings if there are having a party

The manager, receptionist and waiters were all efficient and friendly. Rooms were clean with spectacular views from the Chalets. Every request was met immediately. Food well presented and good standard. My family and I have now visited on two occasions and will most certainly return.