Home2 Suites by Hilton Port Arthur

This was way nicer than the other previously book. I will definitely keep booking here.

I had my mother with me on work trip because we spent time tending to my grandmother's grave site located not far from hotel. For Mom, who spent most time at hotel while I was at work, beds and sofa too low and aggravated leg condition. When initially asked staff for a TV guide [channels had no station names] we were told no channel guide availale. Next day asked in person, we were given a channel guide. Also, cleaning staff who knew Mom was checking out later because they mentioned while knocking on door her 1pm check out began knocking on door before 12pm so Mom felt rushed to leave room before scheduled 1pm check out. One loyalty member perk I requested day before checkout so Mom could be comfortable as long as possible as she waited for me. Front desk staff ignored my Mom when she was waiting for me in lobby to pick her up after my work day ended to drive back home. I work in Port Arthur often and have brought my Mom a number of times in the past where I have stayed at competing hotel. I stay at Home2 in other cities and have usually had a positive experience. The property in Port Arthur is not in same standard as other cities. We did like the room cleanliness, walk in shower, size ,amenities, quiet, friendly neighbors, location, breakfast options, internet speed, and room lighting options. Unfortunately next time I work in Port Arthur especially when I have my 76 year old Mom accompanying me, I am returning to my regular hotel, competing brand in same area.

The sofa bed had crumbs under pillows, so that indicated safe didn’t vacuum the couch area. Our keys didn’t work after going to the desk twice , so we placed in a different room. We didn’t have Wi-fi access because of the room change.

Good 👍

Great stay, really clean, and spacious for a family trip.

Very clean property. Nice staff.

The rooms were very primitive, sort of an IKEA shopping area. However, they are functional and for the price a bargain. For long term stays there is everything one can need. Just dont expect the Ritz.

This hotel was clean, safe, centrally located for food & shopping, and equipped with many amenities. The breakfast was included and the hostess (Tonya) was very friendly in helping us. She was very kind to our family and my little one just adored her. He customer service was top-notch! We ate waffles, fruit, and sandwiches. The gym was equipped with the standard equipment. We also sat outside by the pool where they had umbrellas to block too much sun. My family really enjoyed the space in the room and the toiletries provided. We usually bring our own, but opted to use the hotel's because it smelled so good! The next time we are in the Beuamont area, we will book Home 2 Suites again.

There where so manny little animal