Holiday Inn Express - Neptune, an IHG Hotel

Was the worst experience I’ve ever had at a hotel. They were working directly under our room at 8am on a sunday. Hammering and power tools and then the fire alarm went off and was told by the people in the hallway we had to evacuate. Was just a horrible morning. Consumers appreciate the fact that you want to improve your facility but please be mindful of your guests staying there especially on a weekend. The reason why we even stayed over night was to have a good nights rest after along Saturday evening. So it really was horrible to be woken up to banging and power tools when all I wanted was a good nights rest.

Very nice hotel, helpful staff, had a nice spread for complimentary breakfast. Worth your stay.

My $50 security deposit hasn’t been released and is been several days since they told me it will be at my bank account within 7 business days

Communication with front desk staff is difficult at best… staff is clearly lacking in basic customer service skills and my brief exp w female GM Dominique was honestly the most abusive, agressive treatment I’ve ever received at ANY HOTEL.PERIOD…. I was a guest here at IHG express On Route 66 in Neptune for almost a month as my father’s health was deteriorating in a Local LTC facility I was working tirelessly to remove him from despite their every action to undermine my efforts…. Suffice to say it was not a vacation and I was only seeking a quiet clean accommodation to retire to at night…. This was not possible due to the ongoing partiers in adjoining rooms celebrating New Years at top volume in all common areas in king breakfast, hallways, and lobby… hotel did call police but matter never resolved at the time of my departure…. I was informed by GM Dominique that the Neptune Police had been called as I was 15 mins late in checking out ( I had paid over 4,500 for 3.5 weeks in this outdated roadside truck stop -type motel…. I cannot fathom how /why other guests rated IHG expresss Neptune as Good -very Good…. The only thing Good was my leaving the property for my last and final piece of luggage… AVOID this hotel: Front Desk/Management has an outright hostile tone towards guests —- these people Do NOT Deserve your business- u will regret booking this seemingly benign property …ProSpective guests… BEWARE! Sincerely, Bari W Solo Traveler

The heat didn't work out just now warm air continuously

Staff was friendly and helpful and breakfast was sufficient

We had a 1.5 hour wait to get our room after the allotted check in time. The room was okay as far as cleanliness goes. Linens were clean and beds made. The provided breakfast was largely stale or cold food. With several items having run out after 2hrs of the time it was available. Seating in the dining area was also very limited.

Met our needs and is reasonably priced. Excellent staff.

This hotel was very clean and the staff was very friendly. The breakfast was excellent