Guest User
February 12, 2024
Nice location, very accommodating, friendly staff. The hotel has been renovated, but in some places the plaster is not sufficient. The rooms are modern and functionally furnished, only the lighting has been saved. Unfortunately, room service cannot count towards towels; despite asking several times, we only ever had 3 towels for 4 people. Housekeeping also left the door open once. Toilet paper was only refilled upon request. Glasses were not cleared away. Sleeping in front of the trash compactor also has its charm, depending on the wind direction. Furthermore, it was not always possible for us to log into the WiFi, a problem that other guests also had. At the reception we were referred to the hotel manager (see below). The wellness area is nice, but you get the impression that the craftsmen stopped at 80%. The entrance door to the swimming pool is broken, the hydrojet in the sauna area is broken, the shower gel hangers are broken. In any case, the staff in the restaurant can be positively mentioned. Despite the large crowds and a lot of frustration (because it was fully booked), they were always friendly and accommodating. The breakfast and dinner are always very tasty and filling. We traveled with a dog and they were also welcome everywhere. The actual restaurant is dog-free (which is perfectly fine, not everyone wants a dog at the next table). That's why we sat in the Barbreich. Unfortunately with a large travel group of 12 people (6 adults and 6 children each with a switch or iPad at room volume). The hotel manager takes care of his VIP guests at this table, but couldn't even say good evening to the others at the next table. After two very tiring evenings, the restaurant manager was able to move us to another table at a distance - thank you again for this and also for the courteous service at our table. After paying on departure, we were wished a safe journey, no questions asked about our satisfaction - a shame. If the restaurant team hadn't been so convincing and attentive, it would have been a very unsatisfactory stay.
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