Hotels in New Albany with Swimming Pools

Welcome to Fairfield Inn and Suites Louisville, New Albany IN a business hotel conveniently situated off Exit 1 on I-265. Our New Albany, Indiana, hotel boasts a superb location in southern Indiana, minutes from popular attractions in downtown Louisville, Kentucky. Explore the restaurants and shops near our hotel or visit the unique Buffalo Trace Outlook monument. Jump-start your day in Kentucky with our complimentary breakfast, featuring hot and healthy options like eggs, sausage, oatmeal, fresh fruit, and coffee. Our hotel offers the perfect way to unwind after a productive day downtown, thanks to an on-site fitness center and a refreshing indoor pool. In the evenings, settle into a chair by the fireplace in our lounge or on our scenic outdoor patio overlooking the New Albany hills. Our spacious hotel rooms and suites feature plush beds, flat-screen TVs, and free WiFi. Marriott is here to help you stay safe during your visit to Fairfield Inn and Suites Louisville, New Albany IN.

I was traveling back from a work related conference in which I brought my wife and pet along. I knew the drive home from the conference was too long to make in a single day, so I decided to book a room partway home. I have been a HHonors Diamond member for more than 20 years, so I am very loyal to Hilton properties. The Hampton Inn New Albany Louisville West seemed like the right place to stop, but I could have choosen to stop a little earlier in my drive, or drive just a little further. But I choose this particular hotel because they listed having a $50 pet fee. Some Hilton properties charge a $50 pet fee while others charge $75, so I was careful to choose a property with a lower pet fee. I booked the room, noted online that I had a pet, and followed through with my stay. Because Hilton has a great iPhone app, I checked out using my phone, and later that day I was surprised to see on my emailed receipt I was charged a $75 pet fee. I’ve followed up three times with management to get a refund of $25, and I’m now being told regardless of what is listed on their website, the pet fee is $75. On my third call to dispute the charge the staff person had the nerve to say I should have called to verify the pet fee. This made me furious!! Frankly, I’m tired of being given the runaround. I finally called the main corporate number and filed a claim. While on the phone with corporate they verified their website STILL says their pet fee is $50. I don’t have any complaints at all with the room. It’s a nice property, consistent with other Hampton Inns. The staff was fine, the breakfast was actually a little better than most. But management at this property has the poor judgement to deny one of their most valued customers a refund of $25 they are obligated to pay. I shouldn’t have to make 4 calls to fix this. Making matters worse, almost a month later they still advertise a $50 pet fee!!! I’m headed back to Louisville in 2 weeks and will be staying overnight very near this hotel. Needless to say, I’ll make a point to never stay at this property again.