I have always really enjoyed staying at this Hilton despite the fact that some of the rooms have seen better days. In the past six months, I have stayed with them four times. I once had to switch rooms because something was wrong with the air conditioning in one room; as a result, the floor was flooded. But most recently, my trip was going really well (the people who work at the Hilton make it a great place to stay; everyone is friendly and accommodating), but in the morning when I took a shower, the water spurted out suddenly and it was scalding hot, unbearably hot. Even turning it down to cold/cold, it was burning hot. I went downstairs and told the front-desk attendant and this is where I feel the hotel failed. She said, "I'm really sorry about that." Working in the service industry, I can assure you that I would've tried to make the situation right. I said, "I got burned. I couldn't get the shampoo out of my hair. It was really hot," and she said again, "I'm so sorry about that. Have a nice day." I felt like the incident was brushed over and ignored. I certainly would've offered some way to make up for the occurrence. I'm a Hilton Honors member, and I always stay in Hiltons, that one in particular, but I doubt I'll be staying there again. I have written glowing reviews about this same property, so it's just very disappointing.