The Lodhi – A Member of the Leading Hotels of the World

Overall a very poor experience and nothing like a 5 star hotel should be, unless you don’t have experience with 5 star hotels. The room we booked (signature terrace) was in a section of the hotel where renovation was clearly happening. It was 19:00 when we checked in and could hear loud hammering and the room reeked of paint and construction chemicals. We asked to be moved and they just put us in a room directly below where we had the same hammering and smell. We asked to just be in a different section of this very large hotel, but they just moved us once again one room directly below. We finally gave up from being so exhausted and having dinner reservations. We took a shower, and the shower drain was clogged and water leaked out onto the floor. When we came back, the bathroom smelled like raw sewage. We finally had enough and insisted we be moved to a different section of the hotel and they finally did, but to a much smaller room than we booked with no tub. We stayed there because it was quiet and didn’t smell like paint and sewage. The front desk reception is completely clueless about hospitality. It was completely inappropriate they checked us into a room in that condition, refused to come up with a solution, and then moved us to a downgraded room, because we didn’t want to hear construction late at night and have sewage come through the shower. They were rude about the situation and did not care at all. This is what I would expect at a $10 a night hostel, not a hotel that claims to be a 5 star luxury experience. On top of that, the day we checked out we didn’t have a flight until the evening, and they said they could hold our bags for the day in storage. After leaving for 5+ hours, we see our bags outside by the entrance. They had been left there all day outside, and I was told it was just a “miscommunication” between staff. I don’t know how no one would notice this, but that’s little the staff cares and how untrained they are. Overall, it was a very stressful stay. I had also stayed at the nearby Oberoi at the start of my trip and had a much better experience. Don’t bother with the Lodhi.

Good stay Good hospitality Great ***agement Best hotel Purushttam and Avinash Are best people Good service and taking good care of us Stay was comfortable And this staff taking good care of us

Very friendly staff; special mention to Naveen & Kartik and fantastic team lead by Abhi***yu as GM. Excellent cigar lounge with great cocktails and bite choices. Apartments are plush & luxurious with beautiful view of the lawns. Housekeeping team does great job, too.

Pradeep and Saurabh are fantastic and friendly staff making breakfast the best way to start your day. The rooms are amazing and the location is very convenient for working or visiting the city as a tourist. It's my home in Delhi for sure in the next trips.

It has been absolute pleasure to stat at your property. Both food and the property were great, but staff is even better. They were friendly, helpful and absolutely fantastic to make our stay very warm and enjoyable, particularly Harinder, Piyush and Pradeep. We would like to thank each one of them to assist us with our stay.

The Lodhi is the premiere 5 star hotel in New Delhi. The rooms are very spacious and beautiful, the large plunge pool was perfect. The hospitality of the staff comes across at all times. An example is a very late checkout that was offered because of a late flight. The executive chef from Elan even gave a tour of the facilities which made navigating all the Lodhi has to offer very simple. The Sunday brunch was also a special dining experience, amazing food and a great band that hit the spot. Highly recommend.

Amazing housekeeping service and the infrastructure. Loved the pool!!!! We had an infant who also enjoyed his cot. It was an exceptional stay…..

Amazing amazing food at Elan. Fabulous arrangements for our event. Excellent service by entire staff Amarjit, Pradeep and Piyush. Thanks for making our son's first bday so special!!

The Elan restaurant serves amazing food and has great ambience, the chicken chettinad is a must try. We went a little late but still they accommodated us and showed wonderful hospitality. Special thanks to Amarjit, Piyush and Pradeep for making the evening great.