Ramada by Wyndham New Delhi Pitampura Reviews

Response from Property: Dear Guest, Thank you for choosing us to stay during your recent visit to the city. At front it is sadden to read your experience. As per shared facts, we have investigated and found that you arrived at the hotel around 1530hrs. After completing check-in formalities the room was allotted. The Reception person did asked for your email since booker’s email was shared at the booking. For a healthy guest information data, we urge for respective individual correspondence details. At around 2130hrs the first visitor came. The team did briefed about visitor’s policy and since it was updated that he was hair stylist, under special consideration, was allowed for an hour. Next morning at around 0620hrs the second visitor. He was requested to be comfortable in the lobby as post 0700hrs, Visitors were allowed. This aggravated the situation resulting to an unhealthy interaction, video recording by both parties and forceful attempt of guest movement behind the reception counter. To settle the situation, visitor was allowed to the room at 0640hrs. For an update, Visitor’s policy has been followed in all major hotels to maintain floor decorum and safety of in-house guests. To avoid any untoward incident, we have duly updated the policies on all online platforms and on registration card. It is a policy in due favor of the guest and we appreciate the understanding towards it. With reference to the Housekeeping person knocking your room door, we have checked the CCTV footage which confirms that Housekeeping person visited the adjoining room to attend guest request. Considering night silence it might had felt he knocked your door. Your request for CCTV footage upon departure could not be completed since the concern was yet to arrive at the hotel. This was duly inform upon departure by the Team. Post checking the footage team did tried contacting you but could not seek response. We at Ramada endeavor to offer a safe and guest cordial environment. The incident has been taken as internal case study followed with due trainings to avoid such unfortunate interactions in future. Assuring of our best of services, looking forward to welcoming you back soon. Warm regards, Atish Mathur

Response from Property: Dear Guest, Thank you for sharing your experience with us. It was a pleasure to know that hotel's location, rooms and services were to your satisfaction. Unfortunate that during your stay swimming pool services were restricted due to maintenance work. Indian wedding are known for its wide celebrations and sadden that you got disturbed from such celebration happening outside the hotel. We look forward to your next visit with us at Ramada by Wyndham New Delhi Pitampura and assuring of our best of services always. Warm regards, Atish Mathur General Manager

Response from Property: Dear Guest, Thank you for sharing your experience with us. We appreciate your loyalty and appreciative concern toward us. Unfortunately since the referred concern falls outside the hotel premises, direct involvement is not admissible. The concern has been shared with the local authorities who are best to handling such situations. We hope your guest had a comfortable stay with us. We assure you best of services always. Looking forward to welcoming you back. Warm regards, Atish Mathur General Manager

Response from Property: Dear Guest, We are truly delighted to know that you had a great experience in dealing with us at Ramada by Wyndham New Delhi Pitampura. We sincerely appreciate your words of appreciation about the hospitality displayed by our team members. Compliments like these motivate them to deliver high level service at all times. When shared with the team, they were delighted and feel inspired as their efforts were so well recognized. Hosting your family functions in the near future will be an honor and assure for our best of product, services and hospitality at all times. Thank you once again for your review and hope to have the pleasure of welcoming you back soon. Warm regards, Atish Mathur General Manager

Response from Property: Dear Guest, Thank you for sparing your valuable time to share feedback on the recent held function at the Ramada by Wyndham New Delhi Pitampura. I am pleased to note that our decoration planning, DJ arrangement and overall coordination of the function was to your expectations and satisfaction. Your positive feedback about the hotel is deeply appreciated and will share your special appreciation with Mr. Yash. I thank you once again for your valuable comments and looking forward to the pleasure of continued hosting of celebrations and stays with us. Warm regards Atish Mathur General Manager

Response from Property: Dear Guest, Thank you for taking the time to tell us about your experience at Ramada by Wyndham New Delhi Pitampura. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Atish Mathur General Manager