The Cross Keys Hotel

Unfriendly

Very old needs updating staff/owner not friendly

I received a warm welcome into this clean and comfortable hotel which is in a beautiful part of Dumfries and Galloway. Yes, it is old fashioned, and it could possibly be classed as ‘quaint’ but what is wrong with that? I and six friends were part of the team running a motorsport event in nearby Forrest Estate, and that involved early starts and late finishes. The weekend which we chose was one selected by our host to be a ‘bed and breakfast only’ weekend with the restaurant and the bar closed throughout the day except for breakfast. The breakfasts were delightfully cooked to order, and for those who had to be out even earlier than breakfast time our host volunteered to provide a packed brunch with fruit, cereal bars and a bottle of water. It was left out the night before and could be collected when leaving for the day’s activities. Many places, if they did provide a packed breakfast, would not have been so generous with the contents. I couldn’t get the TV in my room to work and because I had to be away well before the hotel opened for the day I simply emailed reception during the night and when I got back in the TV was on and working! The only drawback for me and my LandRover friends was the lack of a large car park although there is a small private car park at the rear of the hotel. On-street parking is available but there is competition to get a place if you arrive late. There is a public car park but it is not as close as I would like. The ‘ Bed and Breakfast Only’ situation which existed while we were there suited us very well and as a bonus it allowed us to eat in a variety of local establishments. The hotel is dog friendly and there are two hotel dogs who ensure that they get the attention that they think that they deserve!

no food on service or breakfast on offer, tele was to small.

Stayed over for one night passing through on a cycling trip. The host was extremely friendly, welcoming and helpful storing and charging our bikes. Only open for B&B but fortunately the local tearoom opens on weekend evenings for meals. Well stocked community shop next door and community pub at the end of the street. Great village and area.

Just returned from four nights at the Cross Keys ...... Susan the owner and staff are more than welcoming ...... New Galloway is tranquility it’s self !!!!! And a hidden gem for those looking to escape for a while .... a piece of Scottish charm and well worth a visit ..... but don’t tell too many people 😁

Situated in a beautiful town. Very quiet at night. Friendly staff.

The hotel itself is lovely. Sadly the dining room and bar are closed but the hotel side is open for business! Clean rooms, comfy bed and delightful host. Breakfast was cooked fresh to order and was perfectly done. Really lovely place to stay to take in the surrounding villages and towns. Peaceful village with cafes

Arrived late and departed early unfortunately so didnt eat or drink. A very warm welcome and a comfy bed was had,no street parking to be found around the hotel but there is a large free car park 5 mins walk away uphill