New Haven County Hotels with Airport pickup service

So I had an issue or two yet I am still going to give this hotel a great review. Why? Simply out the staff. The manager Carlin Holness stepped up and calmed me down when my credit card wouldn't work. International card more than able to take the cost by the way. My sister tan into the same issue at this hotel on another occasion. It happens sometimes when traveling so who knows? Anyway she calmed me down and sorted me out and in 10 minutes I was happily set up in my room. I had a few issues with ny keycard an access to the room and she had someone on it in 5 minutes to fix it. Both he and housekeeping were incredibly pleasant as was everyone else from the security to the ladies serving at the bistro. Customer service at this place is 10/10 starting with Ms Holness. The beds were comfy, the room had a fridge which is always a plus. Tv allows you to watch cable or plug in to watch your own netflix or amazon prime. I didn't use the fitness centre but it had good equipment. A wedding and some other events were going on while I was there and it was not in the least disturbing regarding people, elevator access or noise. Very well managed. They have food available cooked to order most of the day as well as a little convenience store in the lobby for emergency essentials pr snacks. I had meant to ask if a microwave is available but forgot as they have foods in there that can be heated up. Overall excellent sleep, great shower and shower products were lovely!!! Waterbury was a stop over for me and the hotel made it an enjoyable comfortable stay.

We stayed here for 2 nights as this was the hotel associated with an event we were attending in the area. The property was attractive and clean. Our room was clean with comfortable beds and pillows. The fridge was not turned on when we arrived, so the inside was sopping wet. We mopped it out with a towel then plugged it in,...it continued to drip inside. We were promised a new one, but did not get it. My biggest complaint was the wifi.....it was horrible! The wifi was not as bad during the day, but in the evening, I could not stay connected for more than a few minutes at a time. The desk staff (Eric and Amy) were very nice, and tried to help, but the wifi signal for the hotel is just junk! There was a hot breakfast, of which the little warm cinnamon buns were the best. One morning we had to wait for regular coffee to be made and the trash always seemed to be full and overflowing. We had trouble getting towels to replace the ones we used to sop up the fridge. Overall, this place was pretty good. With a few small changes, it could be a lot better.

I have stayed at this property multiple times since 2019. It is not as nice as the Courtyard across the street but - usually - slightly better value for money. I had a stay of twelve (12) nights this time. On the 11th night, thieves cut the catalytic converter out of my car, which was parked in the lighted hotel parking lot. Upon discovering this had happened, I paid the $550 for an off-market replacement (dealer part was $1500), taking time off work to: (a) discover and figure out the problem and (b) find a place to do the repair. When originally notified, the hotel staff on duty said the hotel is not liable for property damage to cars (per a posted sign on the parking lot). The property also doesn’t have cameras nor a large number of lights so - clearly - this property is not interested in monitoring the lot on behalf of its guests to keep them and their cars safe. As a Bonvoy Ambassador level guest with ＞170 nights this year alone, I asked the front desk staff to have Jennifer - property manager - contact me to discuss. Jennifer called the following day and said that I would need to file a police report so she could then file an insurance claim etc. on her side. Curiously, she did not seem terribly apologetic that this had occurred. Her emphasis, instead, was that she needed “proof” the incident had occurred and I must file a police report. I explained to her that not only did I have the $550 invoice plus date stamped photos but that - after spending my own time off work to get my car fixed yesterday - I wasn’t going to spend additional personal time filing a police report so she could then spend weeks working on it with their insurer to see if there was some compensation Marriott may offer. I asked for her to simply credit 2 nights off my stay (approximately $220) - less than 50% of the money I paid to repair my car's damage. This request - again - on the back of a twelve (12) night stay that I was just wrapping up seemed fairly reasonable to me and something that Jennifer should have in her approval as Property Manager. Instead, she said she didn’t think that was possible and it would require her to speak to her regional manager. I haven’t heard back which means, I suspect, she will not do anything. So, a few thoughts on this property: I strongly urge you not to stay here if you have any worries about car damage or safety. I don't drive an expensive car (Acura) so it is not like thieves targeted a Mercedes Benz or other high end vehicle. Without cameras or security, your car is not safe as I have discovered. There are some lights in the parking lot but it is relatively dark in many places. The property - when incidents occur - is not interested in solving a situation for a customer (even someone who has stayed for 12 nights in a row and multiple times prior) Jennifer has no interest in actually handling customer issues, even as Manager of the property. Before contacting me about this issue, she hadn’t bothered

There is a parking lot. On the highway side, it is convenient to get in and out of the highway. The breakfast is quite satisfactory. There is free coffee and tea in the lobby for 24 hours. The room is very good. There is a sofa bed.

I was really surprised when I entered the room. The room is super large, small suite, with a large sofa, it is suitable for 5 people, the only small regret is that the air conditioner is old-fashioned, slow in response, and a bit noisy.

The breakfast is complete with meat, egg, milk, convenient parking, and the kitchen is complete with tableware and kitchenware, which is great for cooking! Equipped with a small gym, treadmill, elliptical machine and bicycle each.

the room was clean and didn't look like a motel it felt like I was really on vacation although I only stayed in my hometown. The desk was accommodating and the breakfast was a plus gave me the option to choose a variety of things. This place had a pool and a workout room close to the highway and a few restaurants it's a live place so you won't feel like you're lacking excitement.if you're looking for a nice place to stay this is definitely it me and my boyfriend wanted to go somewhere that was nice in that had nice linen. It was a great stay hoping to stay again if I can find a discount.

The hotel is quiet and clean. The big bed slept very well. The front desk clerk is warm and welcoming. The hotel shuttle driver is also great! The only regret is that the waiter in the hotel restaurant is very discriminating against the Chinese who do not understand English. On the first day, I ordered two breakfasts. The whole dish was actually fried black-boiled potatoes and bacon. I want to give my opinion, but I can’t say it. I hate that I have not learned a foreign language well. The next day, I changed my English-speaking daughter and dad to have breakfast. The same breakfast was served, but the normal food status was up. I still remember the dark two breakfasts, but my heart is still very wrong.

The last time I stayed at this hotel was in June when I had an appointment at a nearby medical building. At that time, I had difficulty showering in the morning because the lower border of the shower directed water out into the hotel room instead of back into the shower. I used every towel in the bathroom to try to mop up the mess on the bathroom floor and ran to keep my appointment. As I approached the room where my appointment was, I heard another woman explaining that she was late because of the same problem with the shower in her hotel room. When visiting the hotel this week, I was happy to see that the bathroom was remodeled with a sturdy class door leading to the shower. Unfortunately this time I struggled with water temperature and finally resorted to taking a lukewarm shower. The front desk sent a man to look at the hot water problem and her suggested that I run the water for 5 to 10 minutes before showering. The problems with showering are unfortunate because this is a lovely hotel, clean, nicely decorated, comfortable, and quiet. The staff are polite and ready to help. Since I am visiting the area for medical appointments, it is important that I bathe before the appointments and this has been a bit of a problem during my two stays at this hotel. I would try staying at this hotel one more time because I believe it has the potential to be a hotel deserving of a higher rating.

I rarely write these reviews, for I really don't anyone staying in my favorite Hotels except for, well, me and mine and those that work there. But, again, sheer decency forces me to say, their doing a hellava job here in Pandemic Hoteleiry. The people here are fantastic, and when they say they are going to get the job done, you can bank on it. First I get the incomparable Gazmend on the Front Desk by phone at about Dawn, and he assures me that he will get me into a room as soon after my 9:00 AM arrival in New Haven, and when Gazment says it, it gets done: I was in my room by 11:30, after a very nice lunch at Pop's (suggested, of course, by....) Place some ten minute walk from the Hotel, where, of course, my luggage was guarded by,, I also must mention the ubiquitous and charming Ms. M of the morning's 6 - 10 breackfast cafe: Manager, Hostess, Server and gladsome smile in the early light. Ms. M's equal will only be found in Ric of Casablanca's Cafe Americaine, or, even, Beauty And The Beast's celebrated Luniere - she is the conductor who orchestrates your Breakfast Experience. Man, I hope New Haven proves the equal of the Hotel, for then it will be a great trip. From New Haven, this is Michael Pollens