Holiday Inn Express Leesville-FT. Polk

Nice food nice beds but the people that work here could be a little more nice about talking to a customer

Former IHG Hotel Falls Short!!! Rating: ☆☆☆☆ Our recent stay at the former IHG Hotel was a major letdown. Despite its previous affiliation, the reality fell far short of expectations. The advertised pictures are misleading, masking the dated and neglected state of the hotel. Scratchy sheets and a run-down gym only added to the disappointment. Management's transition to a new system led to daily check-ins and out, causing unnecessary inconvenience. Adding insult to injury, billing errors and insecure credit card handling left us feeling uneasy. In summary, this hotel's current state and practices are far from satisfactory. We cut our stay short and advise against booking until significant improvements are made.

Great

Service waa great but you can tell its an old hotel. Mold in the shower.

It was okay but slight glitches with the tv cutting off every 30 minutes. Room a little dingy. But I would have found a better place if not for the excellent service from Nicole at the front desk. Towels were clean, Beds sheet also. Bed could be better but not bad. Could’ve been worst but it’s not there for sure. It’s okay for travel stay and whatnot.

Despite seeing some iffy reviews, the suite was really nice. Stayed for a total of 5 days and the staff was amazing. I called previously and April helped so much! The front desk ladies are awesome and everything looked super clean. The pool was clean, bathrooms were clean, etc. It’s right next to restaurants and a Walmart

Our adventure began with a room that had not even been cleaned (reservations made a month prior). After getting a key to another room that did not work, the concierge opened the room for us and discovered it had not been cleaned either. After a third try, we had a room. It smelled stale and musty. The elevator must have been cleaned with a sour dishrag. Hot breakfast items were gone by 8:30. We had a 5 night reservation but moved to a Best Western after just 2. The deciding factor was the smell and the icky not-clean feeling of the building and our room.

Book 2 rooms, one for our Pastor who was coming to preach & visit us as we was being installed as Pastors . The 2nd room for me & my girls to get dressed and my make up to get done. It was a great quick visit since we got 2 nights but only spent 1 night to get some rest.

Staff was excellent! Our room light didnt work and we didnt have toilet paper or tissue in our bathroom, but the staff was very apologetic and brought us some when Icalled.