First let me say that I've stayedin several Holiday Inns before. My husband and I were not expecting to make our first stop (of a 9 day trip) in Pennsylvania. We live in PA - 4 hours away. However, my husband and I didn't want to drive another half hour to our first stop - Binghamton NY. Denny's was nearby.... I sat in the car while my husband went in to see if there was a room available. Had I gone in with him I would have said no way. The elevator was broken and I'm disabled. We decided to go eat dinner and then get to our room on the 3rd floor. I was wiped out by the time we got to the room. I went straight to the chair at the desk area to sit down. I pulled out the chair and what do I see? A pair of dirty men's underwear!! I went to the other chair and called down to the desk. I asked if someone could come up to take them away? She said that it would have to be her and she did come up. She apologized and said that before I left in the morning to please speak to the manager. Now, I forget where but somewhere in the room was a card. ”Rest Easy. Our commitment to high levels of cleanliness is backed by our Clean Promise. If your room is not cleaned to your satisfaction when you check in, please contact the front desk and we promise to make it right.” On the IHG website it states ”With the IHG® Clean Promise, guests are reassured that: Good isn’t good enough – we’re committed to high levels of cleanliness. That means clean, well maintained, clutter free rooms that meet our standards. If this isn’t what you find when you check-in then we promise to make it right.” Well I went to the front desk and asked to speak to the manager as directed to. The woman at the front desk said that the manager was on the phone and what was it about or how could she help. I forget. I told her my name and room number and she knew straight away why I was there. She told me that it had been discussed and that half price was the solution. I said okay even though I was a bit upset that the manager didn't think I was important enough to speak to - once she got off the phone of course. My husband and I had a pretty good breakfast as Holiday Inn Express' breakfast is very filling. All of the staff that I did see were very nice. Now, I didn't not see the receipt until later that day. It wasn't half off and the adjustment reason on the receipt was ”Guest found article of clothing in room.” In my opinion socks or a shirt or any clean item would fall under that generic description, NOT NASTY USED UNDERWEAR!.. Had someone from Housekeeping pulled out the chair when they were vacuuming Housekeeping would be the one to find those underwear instead of me. Because the breakfast was above average and all the staff that I encountered were nice I didn't give a Terrible rating. I think all that stayed at the hotel with a broken elevator should have had an adjusted rate. Before the adjustment the price would have been $156.96. We stayed at two othe
Excellent
91 Reviews