This was my second visit to NOLA, wonderful town. Last year I stayed in a different building nearby managed by a different company. I rebooked the unit again many months ago, yet starting reading really horrible reviews. When friends decided to join me as well on this trip, they booked a unit in the California building. A few weeks prior to my trip, another friend decided to come so I looked into a unit that two people could possibly share and have their own space, bingo, this building hosted by Hosteeva. I cancelled my other booking and booked a penthouse unit that had a bedroom and full bath upstairs and a sofa type bed (not a bed per se, yet big sofa that opens up for people to sleep), and a half bath downstairs so my friend had her own space so to speak. And since she woke up earlier than me, this worked out perfectly since she had access to the kitchen and living room area, as well as the terrace/balcony. We shared the bathroom upstairs for showering, and laundry which was in the closet area. To me, the kitchen was better stocked than expected based upon other rentals (not mentioning names) with cooking utensils and spices (although we did not end up cooking). I booked directly with Hosteeva and they have a local staff in NOLA that does the housekeeping, maintenance etc. To me, Chandler and other staff were terrific in terms of getting us extra towels, paper towels, toilet paper, etc. that I requested up front upon arriving so we had enough for our 7 night stay and didn't have to bother ourselves nor them. Also, a friend who stayed in a different unit with others left some electronic cables/chargers/etc. behind and housekeeping found and set aside. A friendly staff brought me my friends things in a bag so I could then bring back home to give to my friend, which I did (so again, thank you!). Overall, I found the staff very responsive to my requests and getting things resolved. I would definitely stay again and most likely in the penthouse level since to me, the bedroom and unit was quieter than expected in terms of street noise and one definitely cannot beat the location either if you like to walk, near street cars, buses, etc. Lastly, the airport express bus is literally a diagonal walk to the library across a few lanes and $1.25 fare too! Thank you to Carl and Chandler and the rest of the team for a wonderful stay!!!!! PS: maintenance issues happen everywhere and can be addressed/fixed if reported which I did/do when I travel, overall, would stay again and recommend!