Hilton New Orleans/St.Charles Avenue

We were in town and booked a different Hilton property. That property was very tired, dirty and in need of some major updates. We checked out of that property early the next morning. We walked into the Hilton New Orleans/St. Charles and we were fortunate to be able to get a very nice room. It was during jazzfest and most hotels were full. The Hilton New Orleans/St. Charles is in a great location and has a fantastic restaurant. Front desk staff, especially Cristian V. was very friendly, super helpful and provided customer service that is extremely rare these days. Overall would highly recommend the Hilton New Orleans/St. Charles.

Throughout my stay, every interaction with the staff, from the housekeeping team to the concierge, was marked by a high level of professionalism and friendliness. Mr. Chris the Bellman was always ready to assist with helping me navigate the French Quarter and with my personal belongings. Congeniality and southern hospitality made my stay a charm.

I had high hopes about this hotel, but was disappointed from the beginning. First of all, this hotel is located on a very busy street- St Charles- plus the street car. We arrived around 6:45 PM on a Friday evening and no one was valeting or helping you park that we could see. Very limited parallel parking AND the street car driver yelling for you to get out of the way!! When we did get parked, only one person at the desk and we were 4th or 5th in line. After getting our rom key, was told to give car keys to Valet, which was obviously one person for that too. Although we booked a corner room, apparently because we were late checking in, we were given the last one available, which was on 3rd floor- overlooking St. Charles and very noisy. The street car makes a lot of noise when it passes by. The room itself was very spacious, with lots of windows, but the windows were not that useful since one wall was bricked off. This hotel is old as most are in NOLA. Lobby is beautiful and common areas are charming, but rooms are in need of an update. The beds are DOUBLE and Not Queen size. This is 2024- not 1992. My parents had a regular room- King bed on 3rd floor which was very spacious for a hotel room. Great hotel if you want an average NOLA stay, but pricey for the accommodations. I guess I expected more for $335/night with parking.

Our stay at the hotel was a part of a business trip that I had organized for my company's team, comprising approximately 25 people. Upon arrival at the hotel, I was impressed by the well-maintained and sophisticated ambiance of the lobby. The cleanliness and pleasant scent of the hotel were notable, creating a welcoming atmosphere for all guests. The staff at the hotel were exceptionally friendly and accommodating, making the check-in process smooth and efficient for our large group thanks to Cristian O. and Juan. Overall, our experience at the Hilton St. Charles Hotel was extremely positive, and it was undoubtedly a good choice for our stay and meeting space in New Orleans. I would like to extend my gratitude to the hotel staff for their hospitality and excellent service throughout our visit. Thank you for providing us with a comfortable and enjoyable stay at your esteemed establishment. We look forward to the possibility of returning in the future for any upcoming business trips or events.

Great hotel and great location

Only issue was first room hadn’t been cleaned yet. The front desk quickly took care of and room was great!

There’s always one hotel in town that partying college kids flock to. In New Orleans, that hotel is the Hilton St Charles Avenue. Tipsy undergrads are adorable (at first, not so much at 3 a.m.) and remind me of the days when I aspired to stay at a Hilton too. This Hilton is a classic mid century property. Its lobby, elevators, and halls are elegant. And there’s a classy bistro restaurant on the first floor. There’s good material for Hilton to work with here. But it feels like Hilton’s heart just isn’t in it. The rooms are showing their age, and feel like it’s 1999 again. The bathroom’s only light is in the mirror, and the shower — curtain, no glass — is dim. The water isn’t always hot, and a tepid shower is no fun at 6:30 a.m. Hilton just about meets 4-star hotel basics, but you won’t be getting a bathrobe. And then there’s the alarm clock. The last time I stayed at a Hilton was in Toronto years ago: the alarm clock was telling completely the wrong time, and couldn’t be reset without a screwdriver. In the Hilton St Charles, the poor old clock had trouble even displaying the time (see photo). My colleague missed our 0645 bus because her alarm clock didn’t go off. And the young lady on desk, trying to serve guests and eat some lunch at the same time, explained that wake up calls were impossible because the computerized wake up call system had been broken for a week. I ended up leaving New Orleans one night early, after paying about $1000 USD for three nights. This Hilton’s offers a discount to encourage you to pay for the full stay when you arrive before you see your room. In retrospect I guess that should have given me pause for thought. But I’ve learned a new travel lesson: Just because your event is at a Hilton, it doesn’t mean you have to stay there. Unless, of course, you’re 22 and down to party.

Was a beautiful hotel. Good location ( driving to it was worse than Chicago traffic but not the fault of the hotel). Walking distance to good restaurants and sites to see. Getting an Uber, plan well in advance if during a busy season. Again, traffic issues, not the hotels fault. So make sure you are near where you want to be. The best for me was Ernel, the Bellman. Friendly, extremely personable and informative.

Absolute 5 Star stay! Front desk staff were extremely helpful & welcoming. They accommodated every need with a warm genuine attitude!! Ashleigh provided exceptional service. We will definitely be coming back!!