Hilton New Orleans/St.Charles Avenue

Our stay at the hotel was a part of a business trip that I had organized for my company's team, comprising approximately 25 people. Upon arrival at the hotel, I was impressed by the well-maintained and sophisticated ambiance of the lobby. The cleanliness and pleasant scent of the hotel were notable, creating a welcoming a**osphere for all guests. The staff at the hotel were exceptionally friendly and accommodating, making the check-in process smooth and efficient for our large group thanks to Cristian O. and Juan. Overall, our experience at the Hilton St. Charles Hotel was extremely positive, and it was undoubtedly a good choice for our stay and meeting space in New Orleans. I would like to extend my gratitude to the hotel staff for their hospitality and excellent service throughout our visit. Thank you for providing us with a comfortable and enjoyable stay at your esteemed establishment. We look forward to the possibility of returning in the future for any upcoming business trips or events.

Great hotel and great location

Only issue was first room hadn’t been cleaned yet. The front desk quickly took care of and room was great!

There’s always one hotel in town that partying college kids flock to. In New Orleans, that hotel is the Hilton St Charles Avenue. Tipsy undergrads are adorable (at first, not so much at 3 a.m.) and remind me of the days when I aspired to stay at a Hilton too. This Hilton is a classic mid century property. Its lobby, elevators, and halls are elegant. And there’s a classy bistro restaurant on the first floor. There’s good material for Hilton to work with here. But it feels like Hilton’s heart just isn’t in it. The rooms are showing their age, and feel like it’s 1999 again. The bathroom’s only light is in the mirror, and the shower — curtain, no glass — is dim. The water isn’t always hot, and a tepid shower is no fun at 6:30 a.m. Hilton just about meets 4-star hotel basics, but you won’t be getting a bathrobe. And then there’s the alarm clock. The last time I stayed at a Hilton was in Toronto years ago: the alarm clock was telling completely the wrong time, and couldn’t be reset without a screwdriver. In the Hilton St Charles, the poor old clock had trouble even displaying the time (see photo). My colleague missed our 0645 bus because her alarm clock didn’t go off. And the young lady on desk, trying to serve guests and eat some lunch at the same time, explained that wake up calls were impossible because the computerized wake up call system had been broken for a week. I ended up leaving New Orleans one night early, after paying about $1000 USD for three nights. This Hilton’s offers a discount to encourage you to pay for the full stay when you arrive before you see your room. In retrospect I guess that should have given me pause for thought. But I’ve learned a new travel lesson: Just because your event is at a Hilton, it doesn’t mean you have to stay there. Unless, of course, you’re 22 and down to party.

Was a beautiful hotel. Good location ( driving to it was worse than Chicago traffic but not the fault of the hotel). Walking distance to good restaurants and sites to see. Getting an Uber, plan well in advance if during a busy season. Again, traffic issues, not the hotels fault. So make sure you are near where you want to be. The best for me was Ernel, the Bellman. Friendly, extremely personable and informative.

Absolute 5 Star stay! Front desk staff were extremely helpful & welcoming. They accommodated every need with a warm genuine attitude!! Ashleigh provided exceptional service. We will definitely be coming back!!

As a Gold status Hilton member, my recent stay at the Hilton New Orleans/St. Charles Avenue fell far below expectations. Despite being advertised as a 4-star hotel, the reality was quite the opposite. Upon arrival, the lack of a doorman and the need for a room key to enter the hotel at all hours of the day set a discouraging tone. The staff's demeanor was disappointing, lacking any semblance of warmth or hospitality. The absence of a concierge further diminished the guest experience. The hotel's age was evident in the small, outdated rooms and the rickety elevator. The overall ambiance was sterile, devoid of the charm and character one would expect from a property in New Orleans. Despite these shortcomings, one employee named Ashley stood out for her efforts to mitigate the issues and salvage some semblance of a positive experience. However, her efforts alone were not enough to offset the numerous shortcomings of the hotel. As a seasoned traveler and loyal Hilton member, I cannot in good faith recommend this hotel. For those considering a stay in New Orleans, I urge you to explore other options in and around the French Quarter. There are undoubtedly far better hotels eager to welcome your business and provide a memorable experience.

Great location convenient to French Quarter and other areas. Hotel staff were friendly and very helpful. Ernel, the Bellman was extremely helpful when we departed. He got us a cab and helped us either luggage but the most wonderful thing was it was pouring down rain and a huge storm was coming in so we were concerned about getting to airport. His assistance enabled us to get to airport earlier than planned and we were able to change our reservations and leave ahead of the storm. Great customer service!

We received exceptionally nice service from Ernel! When we arrived he helped us with our luggage. Then he explained where we could go see the town and recommended good places to eat. He efficiently arranged for our local transportation needs.