Bourbon Orleans Hotel

😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡 I vigorously DO NOT RECOMMEND this "grand/ historic/ top-rated boutique hotel".!!! Upon my arrival to Bourbon Orleans Hotel, unfortunately, I encountered quite a few substandard events. To start off, the hotels' valet apprentices were NOT competent nor qualified, said information discussed at departure by ALL management. Unlawfully, my prescriptions were stolen, and this unfortunate event was agonizingly overlooked by Bourbon Orleans Hotel along with the valet service that was used. As a result of this fiasco, I spent my vacation in bed and in pain by virtue of/ thanks to this adversity. So, because of this unpredictable outcome, I requested a FULL refund from valet management, which was resolved. In addition to the prior instance, another one came about when returning home and reviewing my credit card transactions. I noticed that Bourbon Orleans Hotel charged my account. This charge was of concern to me because my balcony, loft suite was already prepaid for MONTHS IN ADVANCE through Trip.com.!!! So, management investigated this issue and assured a refund. However, they never disclosed any additional information with me in relation to this SUBSTANTIAL amount. Now, 2 weeks later I'm STILL waiting on my refund and can't seem to get management on the phone to discuss this casualty.!!! All in all, I DO NOT RECOMMEND this "supposedly" 4/5 star rated, elegant, grand, historic hotel that is named one of New Orleans Top Hotels.! Bourbon Orleans Hotel mislead me as well as fabricated information to try and cover up their erroneousness/ blunder. Honestly, if they don't want to use a third-party website to conduct business with and then TRY to charge their guests anyways, then they need to cancel their services with them. Simple as that.!!!!!! 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

The Bourbon Orleans is in the heart of the French Quarter, less than a block off of Bourbon Street, and we stayed for six days leading into the weekend before Mardi Gras. The staff were great, the location was perfect, and was quieter than expected given the nightly festivities less than a block away. The bar downstairs had good music and drinks, the hotel was clean, and the staff were incredibly kind and helpful. We would definitely stay here again.

Always highly satisfied with my stay here. Friendly staff and perfect location. Very clean and great food.

We arrived at 5:15 pm after 8 hours of driving to learn our room wasn’t ready. We had to upgrade and pay $50 to get a room. Once in the room, there were missing light bulbs and a broken and dirty shower. We realized we also had very little toilet paper. Exhausted, we ate and went to bed. The next morning we went to breakfast at the Roux. With multiple open tables and two waitresses, we stood over 17 minutes until a shift manager noticed us and went to ask how long a wait. We were then seated within 2 minutes. At the table, our silverware and drinking glasses were dirty. After a day of activities, we again returned to the room only to wake up early and find bugs in our bed. We took pictures and video. We shared with the front desk manager who checked us out 4 days early. She sympathized with our disgust but offered no apology, nor adjustment to our bill. To add insult to injury the bellman we asked for didn’t arrive until 2/3 of our belongings were taken downstairs by my husband and daughter. We moved downtown to the Roosevelt who checked us in at 11 am - (4 hours early), came and gave us bottled water on arrival and met us in our room which was twice the size for $200 less a night. I paid slightly under $1000 for the two day stay at the Bourbon Orleans. No apology and no adjustment is unacceptable.

Be very careful about making flexible reservations, I tried to make a change to my booking and check in 1 day late within the allocated time frame but was unable to do this. The hotel refused to change the booking and wanted to me to cancel and rebook at a higher rate which was more than the original booking. On top of this the them charged me a non show fee, despite me informing them I would be late, and was told it wouldn’t apply.

Very nice hotel, clean rooms and great location in the hearth of French Quarter. Hotel definitely needs some renovation but overall it's nice.. we had a double- bed room.. nice, quiet and spacious with comfortable beds..bathroom needs some touch for sure.. our only concern was the 2 girls at the front desk when we checked in.. one of them was eating food and the other one was sleep on the desk.. when we woke her up, she checked us in with not a nice attitude at all. we never saw them again but the rest of the crew were very nice and friendly.. In general, I definitely recommend this hotel

This hotel is perfectly located in the French Quarter. Orleans street is one street over from Bourbon street so it is close to the music and the activities and the NOLA craziness. The best part is that the hotel is on a street that is a little quieter and safe feeling but still walking distance to Jackson Square, French Market and all of the French Quarter activities. The Bell Captain, David, knows everything about the area and will take the stress out of your New Orleans visit. All of the staff are good here and the facilities are squeaky clean. The attached bar, Bourbon O has nightly fun musicians. I promise, if you stay here you will love it! Plenty of nice wheelchair accessible rooms but like every place in the French Quarter parking is limited.

Great location