They do not service rooms there at ALL. We requested that housekeeping come the first morning because the floor in the room was filthy and the bathroom wasn’t that clean either. They didn’t come. Nor did they come the second morning, or the third. No coffee replenished, no fresh towels, no cleaning at all. We spoke to two different staff members about this and sent an email to management too. Both staff members assured us that our room would be cleaned. It never was, not once in four nights there. We spoke to two other couples at the hotel and they also reported that they never got their rooms serviced either. in fact, one couple said they had had a flood in their room during a bad rainstorm and had to mop up the water themselves with towels, no one from the hotel would help them. Beyond that, the place is generally run-down, and we were given a windowless bedroom (we requested quiet, not windowless) without being informed about that during booking, that we were unable to change because the place was full. The bed had a very old mattress, mangy old sheets, and lumpy pillows. We also had the smallest bathroom I’ve ever seen, with zero storage, no holder for toilet paper, a shower gel bottle that was completely empty when we got there, and a toilet that ran on and off all night. There was a swimming pool, that looked dirty, and a hot tub that was not even lukewarm. On our last night, we demanded fresh towels so we could shower and got them, also coffee pods. The concierge on duty swore that he would bring coffee pods to our room later that night. It never happened. We checked out early the next morning. The only good thing about this place is the location. I understand that this used to be a great place to stay, but it’s one to avoid at present.