Holiday Inn Club Vacations New Orleans Resort

Great

Excellent from checking in to checkout the front desk staff the bell staff went above and beyond the room was perfect and location was excellent close to the quarter

During our stay, our AC went out on night two of three. The room got up to 76 the first night and then 78 on the third night. We went down to see if we could be moved to a room with a working AC but the gentleman working the front desk said he couldn't do anything until the night manager arrived. Fast forward to when the manager got there, albeit he was late to his shift, he was very reluctant to help remedy the situation. He said the best he could do was to give us a box fan, which we all know isn't going to do much in regards to actually cooling the room off. There was so back and forth at which point the manager said "aren't you using mom and dads points anyways?" as in some way to discredit our concerns as if we weren't worthy of being moved or receiving any sort of customer service at all. I've stayed over 500 night in hotels over the years and can honestly say I've never had such poor customer service from one individual. For someone working in the hospitality industry, they sure don't understand the hospitality part of that. With that said, I would like to understand how and why anyone would feel as though they can treat anyone (customer or not) that way, especially when it's something as simple as moving them to a different room. At the end of all of this, he did finally move us but by then we were so tired and had to be up early to leave that we ended up just sleeping in our room with all of the fans on high.

Excellent location walkable to sites or to the trolley to take you elsewhere. The 2 bedroom was fantastic. Newly updated with plenty of room. The beds are king sized, not queen as their website states. The units have great kitchens, but no laundry. There are machines on an upper floor however that are free. Arriving at the hotel is a nigh**are. There is absolutely no drop-off area. If you're one of the rare lucky ones you can pull over on the side of the street out front; otherwise, you or your ride-share is driving around and around until a car leaves or you're carrying your luggage from a spot you found to stop several blocks away. And be aware of the upsell. It's a vacation club so they're trying to get you to buy into them. At check-in and again through phone calls they have the deal of the year for you!

Went to Mardi Gras and it’s literally walking distance and the rooms were great !

This hotel is very well located in New Orleans and is steps away from many dining options, including Bourbon Street. The staff is very friendly and accommodating. Our two bedroom suite was fabulous!

Awesome place!

The suite was recently renovated and very nice.

Hotel was convenient to Bourbon Street. Room was spacious, clean and comfortable. Staff was friendly . Would stay here again.