Coconut Palms Beach Resort II a Ramada by Wyndham

We stayed at the Royal Palm building which is in serious need of a renovation. The dishwasher wasnt cleaning because a part was loose. The shower head was rusty. The kitchen was just barely furnished. The living room seats 4 and no more. I'm adding a star because we paid a decent price to stay for the week.

Omg! Where do I start? Still under construction , dust in the hallways. The room? The floors were slimy, like a film over them which I thought was a cleaner but then I used a paper towel and wiped it, black! There was a film of dust on all appliances and the rugs were certainly not vacuumed. Fire detector hanging off the wall with towel draped over it, one of the blind panels was laying on the floor. No utensils in the unit (that has a kitchen by the way), kitchen sink…gross. Frozen stains in the freezer. Need I go on? Will I come back?!? Hahaha for $2000/5 nights?! No F’n way!

THIS WAS OUR 2ND STAY HERE, AND WERE VERY PLEASED. THEIR IS A YOUNG MAN AT THE FRONT DESK NAMED DOMINICK WHO IS VERY HELPFUL. HE CARES ABOUT THE PEOPLE THAT STAY HERE. I CAN'T SAY ENOUGH GOOD ABOUT THIS MAN. HE IS THE REASON WE BOOKED AGAIN. OUR ROOM WAS NEW AND HAD EVERYTHING WE NEEDED. STEPS TO THE HEATED POOL OR BEACH WITH PLENTY OF CHAIRS.

This place sucks I wouldn't go here if it was free no heated pools that was a big lie rooms suck we didn't even stay got our money back stay as far away of this garbage dump that you can you have been warned

If you’re looking for an amazing location without all the room frills, this is it. We were in the Royal Palms building, and you literally walk by the pool and down some stairs and you’re on the beach. There are multiple buildings. The pool at Royal Palms is heated and was very clean. No hot tub. Flagler Avenue is about a 10-minute walk and most of the town’s festivities take place there, including dining, bars and boutiques. Our room was a two-bedroom. It was very clean, and adequately stocked with coffee, sugar, creamer, and shower/bath supplies and towels. Spacious, and the beds were very comfortable! Housekeeping was friendly and responsive. Furniture and TV (no streaming options) could use an update, but all my needs were met. How much time do you spend in your room anyway? We enjoyed our stay.

5 stars for location. 1 star for rooms. Many things are old and damaged. Furniture is gross and stained. Dishwasher was rusty inside. Front door would not lock. Windows were cloudy between glass. Cabinet doors had broken hinges. Microwave buttons didn't work. Cable TV has no guide and doesn't change channels correctly. AC doesn't reach back bedroom well and vents in other rooms rusted open. Parking was tough.

I stopped here by mistake thinking that it was where my reservation was, unfortunately I was at the wrong place but Dominic made sure that I had a place to stay before I left. I went to the other place and it was dirty and I did not feel safe so I thought about how nice Dominic was and went back to the Coconut Palms. Dominic found me the perfect room and even walked me up to it to make sure I would feel comfortable staying there. I have not received such great customer service in a very very long time! I cannot say enough great things about his exceptional service. In the morning I ran into another employee and he let me know where I could get to the ways to get to the beach without me even asking. Then I ran into the manager and he made sure everything was going good with my stay. Everyday I got a message asking how everything was going. They are doing construction but it is Florida so you are outside all day and I did not hear anything and my room was completely remodeled and beautiful. After the construction is done it will be an amazing place to stay. There are several pools that they offer, close to downtown, and a couple ways to get down to the beach from the hotel. I cannot say enough good things about my stay!

We checked in on Saturday August 26th to find out the main resort and pool are closed without any correspondence to this either to us or on their website. We were put 2.5 blocks away and across the street, nice unit, no pool, no beach no amenities and but not what I paid for. They moved us Sunday to a beautiful unit, ocean view above the pool in another building. Monday morning we go to the beach to come back to our keys not working, maintenance came and we were told we were going to have to move for a third time to a different building. We left and came home, it’s a beautiful place, what we had access to, but they have some issues. Never the less to say our vacation was ruined. We will not go back.

WORST CUSTOMER EXPERIENCE I HAVE EVER SEEN. There was NO notification that construction was happening at the hotel, so we had to go out of our way to contact the hotel to ask about our reservation in TWO MONTHS, and they told us that we couldn’t stay there anymore. No contact by the hotel, only a voicemail when we called the supervisor, and absolutely no remorse. Absolutely atrocious—I have never written a hotel review before, and we got treated so poorly and unprofessionally that I had to figure out how to do it to warn others. Will not be associating with Wyndham hotels for whatever trips I have left in my lifetime.