Fairfield Inn & Suites Pittsburgh New Stanton

The room was dated but clean, and breakfast was fine. The parking lot is tight if you have a large vehicle, with only one in/out and that exit is located on a hill. The issues that prompted me to review, however, were check-in and billing. When we checked in, I was asked for my drivers license, no big deal. But before I realized what the clerk was doing, he made a paper copy of it before handing it back. When I asked what this was about, he said it was a new policy as of 'yesterday' and that it would be kept until I checked out then shredded. He put the copy of my license in an open metal bin right on the front desk, where anyone could see/grab it. That's an obvious security concern in and of itself, but when I checked out (they had moved what looked like paper copies of other guests' IDs to a different bin, but still on the front desk, and had at least folded the paper copy but had written what looked like the guest name and room # on the outside of the folded paper) they could not find my ID to shred. They said it was 'probably already shredded or tossed, so don't worry.' Yikes. I wound up putting a freeze on all 3 of my credit reports and an identity fraud alert anywhere else I could think of. I have never encountered this anywhere else and boy do I travel a ton for business - I'm a Marriott Platinum member, and use Hilton and others enough to have at least a gold level status on them all. I contacted Marriott customer service, who did confirm keeping a copy of my ID was hotel policy and that it could vary by hotel. They suggested guests contact hotels before reserving to ask about these kind of policies and practices. They advised the same for my next issue - billing. They were not helpful, frankly. When checking out, I asked for my bill to be split between two credit cards (personal and business). I've never had an issue doing this, at Marriotts or elsewhere, and never needed to ask in advance. Indeed, at the very next Marriott property I stayed at on this trip, they did this for me at check-out, easy peasy. But here, they attempted without success multiple times over the course of about 20 minutes to do this. When I asked if there was a manager on duty who could help, I was told that he might be able to resolve this but that he was staying at the hotel and hadn't 'come down' yet. It was early, before 8a, so I asked when he was expected to be in. The clerks had no idea and said it varied day to day. So, I left and asked them to call me when the manager was in. Later that afternoon, I had not received a call, so I contacted them and was told that the inability to split the bill was my fault - I had to have asked at check-in, and they would not be able to do it now, it was completely impossible. Nowhere I could find on the reservation details or in any signage or verbal communication at check in was this indicated, and I've never encountered it before. I wish Marriott would flag these issues in the hotel or

The place was clean but there was a tall skinny kater saying harsh words. I stayed there numerous times never heard that until yhat day.

Our room was pretty disappointing, with a tiny double bed, and a big gap in the room that seemed to be missing a chair? Despite being Bonvoy Platinum Elite, there was no recognition of this, the lady checking us in was obviously on a personal call and not that interested. We were just passing through, so just took the room and crashed for the night. Breakfast was the usual. A below average stay really the room was not up the what we expect, but at least was clean and relatively updated.

Friendly, helpful staff. Pet friendly. Comfortable room. Relatively clean. Large variety of food during breakfast in a clean and comfortable environment.

The a/c was not working properly. Sleeping was not good. My daughter had to go out to our car for awhile under conditions. Upon check out was told “I’m sorry”. 😡

Our room had several places where the furniture was worn and not repaired. The window did not latch and we were on the ground floor making it unsafe as we could not secure the room. People were nice but the property was not what a typical Marriott’s property looks like. Needs an improvement plan.

The room was dirty, the bathroom had several areas of long hair in the shower, and along the floor. The night attendant kindly came and wiped down the floor for me. There was no bathmat, no body lotion, incredibly disappointed, and hard to associate this with my previous experience with Mariott. You’ve lost my business. I’m staying at another chain tonight, and La Quinta has exceeded your brand beyond words.