Motto by Hilton New York City Times Square Guest Reviews
4.3/5
Very Good
228 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.0
Service4.2
Cleanliness4.6
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All reviews(228)
Positive reviews(221)
Reviews with photos/video(52)
Great location(73)
Clean and tidy(38)
Friendly owner(35)
Small room size(21)
Convenient location(15)
Easy to get around(11)
Many dining options(7)
Would stay again(5)
Negative reviews(7)
Mbulan
Queen Room
Stayed in Oct 2024
Travel with friends
6 review
4.2/5
Very Good
Posted on Oct 22, 2024
Overall it was an excellent experience, location wise very accessible to one of the popular tourist spots.
Guest User
Flex Room with Wall Bed City View
Stayed in Oct 2024
Couples
1 review
3.2/5
Posted on Oct 13, 2024
The location is 100% good for tourist, very centred and surrounded with a lot of great restaurants!
However the room wasn’t that clean as i found a false lashes beside the sink which is definitely not mine. I told them about this and the housekeeper came to check but that’s it, no feedback or follow up. They even forgot the replace the duvet cover for us … I would say the room offer no amenities.
The staff was fairly friendly. In general it was just a so so hotel.
Anonymous User
Bunk Beds 1 Twin Bed over 1 Queen City View
Stayed in Sep 2024
Family
17 review
5.0/5
Outstanding
Posted on Oct 25, 2024
Location is perfect! Reasoanble price. Room is small but new and clean. Supermarket , Shopping area, Broadway and many restaurants are near hotel. We will go back to stay here again next time.
Anonymous User
Flex Room with Wall Bed
Stayed in Aug 2024
Travel with friends
3 review
4.2/5
Very Good
Posted on Aug 7, 2024
The room quite small, but clean. The staff are friendly. The location really close to Times Square, an easy to go hangout to the downtown.
SabyA
Flex Room with Wall Bed
Stayed in Aug 2024
Solo travelers
42 review
4.7/5
Amazing
Posted on Sep 4, 2024
Good place to stay good location
Booked when i needed to stay in NY for one day
湯米涼粉
Queen Room
Stayed in Aug 2024
Solo travelers
16 review
5.0/5
Outstanding
Posted on Aug 4, 2024
Enjoyable. Compact but with everything you need. Very clean. The only complaint is the additional destination fee.
Joanne Sheppard
Queen Room
Stayed in Jul 2024
Couples
5 review
4.0/5
Very Good
Posted on Jul 16, 2024
A decent hotel with good amenities in Times Square. You get what you pay for (bed and bathroom all in the same room, ok service from the staff, ok toiletries) but I would really recommend it for the price.
If you’ve stayed at any of the Hiltons before, you know you can expect a certain standard from any of their hotels and this one is no different.
IKUMI
Bunk Beds 1 Twin Bed over 1 Queen Bed
Stayed in Jul 2024
Travel with friends
2 review
4.7/5
Amazing
Posted on Sep 9, 2024
It's the small room but enough for three. The location is pretty good. It's around Times Square so it's easy for us to walk around there. The problem is there is no space for changing the clothes in the bathroom so we have to go out from the shower room and take clothes on. When one person is taking a shower, other two were waiting in the lobby in our case. But we could check in before three and they kept our luggage after check out so this stay was pretty good.
Guest User
Bunk Beds 1 Twin Bed over 1 Queen Bed
Stayed in Jun 2024
Family
6 review
5.0/5
Outstanding
Posted on Jun 19, 2024
Location is good if you want to be near where the action is. A lot of eateries, convenient stores, souvenir shops, theatres, the hop on hop off bus stop, etc etc. The only snag is the room is too small for 2 persons let alone for us, a family of 3.
Anonymous User
Queen Room
Stayed in May 2024
Solo travelers
22 review
4.0/5
Very Good
Posted on Jun 6, 2024
The service wasn't good. I think they could have reduced the hotel fees by making restaurant vouchers optional for guests. Room was neat and clean, but it's not soundproof.
Guest User
Queen Room
Stayed in Nov 2024
Travel with friends
1 review
4.5/5
Great
Posted on Nov 20, 2024
Comfortable room with decent location but beware large crowds, bright lights, and lots of noise outside.
Guest User
Bunk Beds 1 Twin Bed over 1 Queen City View
Stayed in Oct 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Oct 27, 2024
Somehow, I screwed up my reservation and made it for the day before. I was literally in tears as we are only here one day for a television spot. The manager and the woman at the front desk could not have been kinder. They found me a room, even though they didn’t have any, lol. Kindness truly can change the world
Guest User
Flex Room with Wall Bed
Stayed in Apr 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Apr 30, 2024
Hotel was in Times Square, very accessible to subway station, Rockefeller center, Broadway venues, and restaurants. Stayed 3 nights per night fee was affordable! I traveled solo to meet up with some friends who lived in NYC. Early Check-in was available for additional 50$. It was worth it, because I arrived at about 0900. There’s a bar and Resturant attached to the hotel, but I didn’t use. The rooms are very small, but I didn’t mind it since it was just me and I was out most of the day anyways. I did not use the gym, so I can’t comment on that. I brought my yoga travel mat; there was enough room to practice.
Throughly enjoyed my stay. Just wish there was coffee pot in the room. I did appreciate however bottled water and snacks in the room (free).
I visited the Jewish heritage museum, Spyscapes, and saw Wicked. I ate at sushi lab, Saar, and Jupiter. All very good experiences. I would definitely stay again.
Wai Kin
Queen Room
Stayed in Oct 2024
Business travelers
3 review
4.7/5
Amazing
Posted on Oct 18, 2024
Great View at high level, clean and tidy room, it is a very good rest place to stay for business trip.
I stayed at this hotel for 2 nights with my daughter. This hotel is in the heart of Time square so It was very convenient for shopping and sight seeing. Hotel staffs were all very kind and helpful.