The Pearl Hotel

The front desk guys on check in and over night were so helpful. Went above and beyond. Location was good room came with a balcony just not high up. Everything was clean no issues

Based on the positive reviews, we booked 8 nights in this hotel. We were not disappointed. Our room was spacious and offered all we needed. Modern and big bathroom. Only the fridge was a bit noisy. All the staff is extemely friendly, whoever we met had a smile on the face and any question was answered. The breakfast room was sometimes a bit crowded, and there was not really a big variety offered like we are used to from hotels in Europe. But always enough to have a good start into the day. The biggest advantage of the hotel is the local. Around the corner from Times Square, we could walk to Musical performances in minutes. Lots of restaurants nearby, and several subway stations in walking distance. If we go to NYC again, we´ll definitely book The Pearl Hotel again.

If I Could Give Zero, I Would. A man walked into our room in the middle of the night. I am not someone who normally writes negative reviews — in fact, this is my first 1-star review ever. But our experience at The Pearl last week was so unacceptable that I feel obligated to warn others. I stayed there with my mom and my two sisters. On our last night, at 11:00 PM, while all four of us were asleep, a male staff member entered our room without permission. We were startled awake to find a stranger inside. He claimed it was a “mistake” and that he was supposed to be delivering toilet paper to a different room. Mistake or not, there is absolutely no scenario where a staff member should be entering an occupied room at 11 PM without announcing themselves, or verifying the room number. It was invasive, frightening, and completely unacceptable. What makes this worse is that management is now denying that this even happened and has refused to refund our stay. Instead of taking accountability for a serious breach of safety and privacy, they’ve chosen to dismiss our experience entirely. Beyond that alarming incident, the room itself was nowhere near “4-star” quality. There was visible black mold in the bathroom, which triggered allergic reactions for my sister. We were not provided enough towels for four guests. Cleanliness was below standard, and the overall condition of the room was disappointing at best. Safety, cleanliness, and basic professionalism should be the bare minimum at any hotel — especially one claiming to be 4-star. The Pearl failed on all counts. We left feeling unsafe, unheard, and completely disregarded as paying guests. I would strongly caution anyone considering staying here. If I could give zero stars, I would.

We loved the Pearl. The room was clean, spacious, comfortable decorated nicely. Service was excellent. We stayed in one night because it was bitter cold. Our TV was out and the manager came right up to fix it. The included breakfast was good and there was complimentary wine in the evening. The hotel is directly across from the Eugene O’Neill Theater where the Book of Mormon was playing. We were able to simply cross the street to see the show. The other theater we went to for Two Strangers carry a cake (excellent show!) was on the next block and all the theaters are a quick walk. We walked to Radio City, Rockefeller Plaza and Empire State Building. Times Square is right there and numerous great restaurants of all types were just minutes away. I recommend the Pearl for anyone wanting to stay in the Theater District or Times Square.