Le Méridien New York, Fifth Avenue

This was one of the most unacceptable hotel experiences I have ever had. I booked this property via Trip.com with a clearly stated “pay at hotel” amount of USD 1,964.76. However, after my stay, my credit card was charged/authorized multiple times (USD 2,340.00, USD 690.87, and USD 405.97), far exceeding the agreed amount. The most alarming issue is the hotel’s completely broken billing system. A single reservation was split into multiple folios under different names- including my own, my husband’s, and even my minor child’s name. Even worse, each folio shows inconsistent and incorrect details. Some folios list “No. of Guest: 1,” while others show different numbers, despite this being a single reservation for the same room. Creating a billing record under a minor’s name is absolutely unacceptable and raises serious concerns. Additionally, the invoices contain a Chinese address that I have never provided, and I am now receiving communications in Chinese. This clearly indicates that my personal data has been incorrectly recorded. When I contacted customer service, I was simply told to wait or contact my bank/card issuer. This response is irresponsible and unacceptable, as this is clearly a hotel-side billing and data management failure. This is not a simple billing mistake - it reflects serious issues in both financial handling and customer data integrity. I strongly advise other travelers to avoid this property unless they are prepared to carefully monitor their charges and deal with potential billing disputes.

The room was a little bit cramped for its price. Also, there’s no mini fridge and toilet door (though they happily provided us with a curtain upon request). The good thing about the hotel was its proximity to KTown and the staff.

The location is good

Great hotel and great location. Exceptional service. Ashley Valentin was extremely helpful helping me book transportation for a concert.