Howard Johnson by Wyndham Newburgh/West Point Reviews

The reservation promised a coffee maker in the room. There was none. When I inquired at the desk I was told they haven't provided coffee makers in the rooms for years but there was coffee available 24 hrs. a day in the breakfast room by the lobby. The coffee there tasted as though it had been there for a few days. As for the light breakfast, there were some English muffins to toast, a few pre-wrapped pastries and some granola bars. LIGHT was the operative word for breakfast. Sometimes we had hot water in the room, sometimes we didn't. The facility had seen better days and the musty smell that greeted us upon arrival to our room seemed to dissipate after a while. Repairs had been done by a handyman who evidently had good intentions but little maintenance experience. Doors to the maintenance rooms that were left open to the hallways did not enhance the ambiance any more than the view into rooms that were used for storage. Finally, when we checked out we were unable to get a receipt to show the actual charges to our room. We had a prepaid reservation for two nights of our stay and had a receipt for those two nights before we left home, but we added a third night which we arranged directly with the hotel by phone. When the desk clerk was unable to print a receipt for the extra night he promised he had sent it directly to our email. When we arrived home to check our email the receipt that had been sent did not reflect the charge for the additional night. My bad- NEVER AGAIN will I book a prepaid hotel room!

Room was spotless. Bed was comfortable and clean. Overall will definitely stay again!

Room was spotless and smelled good when we walked in. Carpet was clean. Bed was super comfortable with crisp clean sheets. Stayed an extra 2 days!

Outdated facilities, poor sanitation, cockroaches were seen on the bed, and only hot water and coffee were provided for breakfast.