We have stayed at the Grand many times and have always loved it for its history, architectural style, and cleanliness. We were greatly disappointed by our last stay, to find the attention to detail was lacking and the room (Grand room 7) was in a state of disrepair. The bathroom had broken towel rails and moldy tiles, missing stonework from the fireplace, random scruffy miss-matched furniture, a grubby ironing board in the poorly built wardrobe, the pillows were thin and lumpy. The accommodation is not at the high standard it once was and it's sad to see the once smart and stylish decor has deteriorated. Also, be aware, the website advertises on-street parking, however, this part of town is very busy and it's tricky to find a park in the street or the parking station across the road, which charges $40 for 1 overnight stay. This hotel is in an excellent location and is close to the beach, cafes, and CBD. There are lovely views of the Cathedral from the corner balcony and you can hear the sea at night. I hope the hotel management will take the time to repair the damage in the rooms and give the place a good scrub and replace some of the out-of-place furniture. We love this place but would hesitate to stay again based on our last experience. Currently, it does not meet the standard expected for 4-star accommodation, and at $179 per night, it was very disappointing.
66 Reviews