Holiday Inn Express Newington - Hartford

The kids love the indoor pool

Its newly renovated, pool open til 11pm very quiet and clean!

I am writing to express my disappoin**ent with the service I experienced during my recent stay at your hotel. I encountered a distressing situation where a bug looks like cockroaches was flying in my room, and despite my attempts to address the issue, I faced significant challenges. I called the front desk twice without receiving any response. Upon going to the lobby, I found the staff engaged in casual conversation with a lady. After explaining my predicament, I was assured that someone would be sent to assist me. Regrettably, I waited for the entire night, and no assistance arrived. This prolonged delay left me feeling scared and frustrated. As someone with a phobia of insects, the presence of the bug in my room made it impossible for me to sleep until 5 am. I believe the situation could have been handled more effectively. A simple solution, such as changing my room if the cleaning staff was unavailable, could have greatly improved my experience. Unfortunately, no such alternative was offered. I understand that unforeseen incidents can occur, but I believe it’s essential for the hotel to address and resolve them promptly to ensure the comfort and satisfaction of its guests. I trust that you will take this feedback seriously and implement measures to prevent such instances in the future.

nice.

The staff was friendly and the hotel was clean They are in the process of some renovations but was still good and quiet.

The hotel was under renovations. Carpets need to be replaced and the shower head in the room was loose.

Staff were extremely nice! They provided us with dove body wash, shampoo, conditioner, soap bar, and lotion! Instead of cheap stuff!! Overall great experience!!

They’re renovating