Newlands Hotels with Airport pickup service

My partner and I stayed at Hotel Waterloo & Backpackers for a weekend in Wellington. We had a private room with ensuite bathroom. The room was tidy and clean, located at the end of the hallway (quiet - Bonus point!). The staff was friendly as well. The Hotel is in a perfect location: close to the Beehive and in walking distance to the CBD, Te Papa, Cable Car etc. Can recommend!

It's an older hotel and the halls smell a little funky but that quickly fades. The rooms show some signs of wear but are clean and have all the things you need. The bed was clean and comfy. The dining room was cozy and inviting. There seemed to be a little confusion in the kitchen, I know places are short staffed, but the food that arrived I really enjoyed. It is close to lots of things, I was on foot for this trip. The value was good for the price and I would stay here again.

The camper van site here is really just the car park to the motel. There are some facilities available, but they are fairly basic, with a strange control for the showers outside the bathroom. The site is just off a major road so relatively noisy even at night, but there is a shared kitchen and the facilities are clean and working. There are two self-service laundries which work well. Driving into Wellington from here could be tricky, and parking a camper van in the city even more so. But there is a bus service from the end of the road right into the city centre, which was great and took around 20 minutes. We chose it because it seemed to be about the nearest site to the city and the location was OK. There's not too much more to recommend it.

I don’t normally like to stay at this hotel but decided to give it another go as I do like the location and views from the harbour view rooms. Mistake. The room was well over-priced at $340 for the night and the service was poor at every step of the way. Parking is limited, tight and if it is raining, you can get quite wet if parking across the road. If parking, there is no way to enter the hotel as the door at the car park side requires a room key to access. Impossible when you haven’t yet checked in. I rang the bell for service several times with no response. I eventually knocked on the door when a staff member saw me, she let me in and promptly turned her back without acknowledging me. Reception is actually 7 floors down but this staff member certainly wasn’t going to tell me that. After checking in, and paying $25 to park across the road, I was then told to put a pass on my dashboard. Yep, they have all the vehicle details from check in, but insist on you then going up 7 floors, and walking out of the hotel and across the road to put the pass on the dash otherwise you risk being towed! Reception already has all the details. This all took longer because one of the two lifts was out of service. Check previous reviews - this is not new. I thought I’d go to he bar for a drink after this however it was closed to the public for a private function and I was told I could not be in that area. At this point I decided to go elsewhere for dinner. On exiting the one lift that was working, it was blocked by a vacuum cleaner that had been placed across the lift door by a staff member. I chose to eat breakfast elsewhere and got out of there as soon as I could. I used the express checkout - but never received a GST invoice / receipt. I had to follow that up also. I stay in hotels regularly for business - it won’t be this one again. No part of this experience was well executed. I advise businesses on how to deliver a great customer experience. This hotel is a case study in how not to do it and that is the only thing that I am grateful for from this visit.

Located in Wellington (Newlands), Newlands Court Motel is within a 10-minute drive of Interislander Ferry Terminal and Wellington Central Business District. This motel is 5.8 mi (9.3 km) from Te Papa and 6.7 mi (10.7 km) from Cuba Street Mall.Take in the views from a garden and make use of amenities such as wireless internet access (surcharge).Take advantage of the motel's room service. Continental breakfasts are available daily for a fee.Free self parking is available onsite.Make yourself at home in one of the 14 air-conditioned rooms featuring refrigerators and flat-screen televisions. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and electric kettles, and housekeeping is provided daily.

The floor height of the room is low and oppressive, the bathroom scale does not work, other supporting facilities are OK! There are special juices for breakfast, great! The food options include porridge but the taste is generally appropriate, other foods are ok!

I have stayed in this wonderful establishment at least twice a month for the past 4 months for business. I have been meaning to write a review for a long time. Firstly heads up to the amazing Gurdev, office manager who quite frankly deserves a medal (or at least a pay rise) for his absolutely outstanding customer service. Not only does he make me feel welcome, but goes above and beyond to make sure that nothing is ever a problem. I have observed his interactions with other guests and I’m sure they would also say the same should they chose to review. Although very close to Jackson street, I have never been bothered by noise. A handy walk to many excellent eateries. The rooms are beautifully cleaned by lovely cleaning staff. Some rooms are a little small, it doesn’t bother me as I’m just there to sleep basically. Bed’s super comfortable. What’s not to like… if you want to stay in Petone I would highly recommend

This hostel is right in the city center, there is a grocery store across the road, and it is a few minutes walk to the Papa Museum. The whole hostel and our room were very clean. We were impressed with the fully equipped kitchen and bathroom, and we felt great with a hairdryer and a straight hair stick in the ladies bathroom. The staff was friendly and you could still have a very affordable breakfast at the hostel. When you are in Wellington, we definitely recommend you to stay at this hotel.

Looking out from the hotel is the Petone bay, very clean, will definitely stay here again next time I come back.

Stayed for 2 nights on and adults weekend away. Great little hotel, rooms are nice with fully equipped kitchen in the suite. I would recommend the suite rather than room for a bit more space. Nice little touches like Bottled water, an Organic fruit drink and chocolate in your room on arrival. Plus you can help yourself to soft drinks and coffee in the lobby anytime. Came with breakfast (continental) which looked nice but we ate out. Customer service was really god. Very close to everything, Will stay again. The only thing that bothered me was no opening windows, but fresh air vents are in place.