Guest User
December 6, 2023
This is the third stay at the Whaler for my wife & me, one of many for her, as her family came here for getaways. The ocean view is great & the Whaler’s just across the street from the beach, but the place is average now (although under renovation)—the beds & bathroom look clean, but the room’s musty. We were put in a pet-friendly room & charged a significant fee although we didn't have a pet with us, & told the front desk that when we made our reservation. When my wife asked about the fee & mentioned the musty smell, they removed the pet fee but told her, “We would have given you a better room if we’d known you didn’t have a pet”. So we paid full price on what even the Whaler even said was a second rate room for having a pet we didn’t bring! When asked if we wanted housekeeping during our stay, we said yes—but never got it. Lastly, there are no blackout curtains, so if you’re not a heavy sleeper, prepare to put a pillow over your eyes bright & early; and when you get up, there’s coffee & juice for breakfast. We skipped more sightseeing after checking out, since we were sleep-deprived & just wanted to head home & rest. Overall, not a great value for the price. Update: When I gave this review, verbally, while checking out, when asked about our experience. The manager apologized for the unhappy experience and comped our room. Thank you for taking previously happy customers' complaints seriously and making it right.