Best Hotels near Eisenhower House, Newport

I wish there was a rating between poor and average. I thought I'd give this hotel a try especially from their Instagram photos only to be disappointed with our very outdated and dusty room . It's not worth the overpriced rate of $360 (w AAA discount) for the off season . We stayed in a Narraganset King Water view w balcony room which was far away from the lobby in the Captains Quarters convention hall area. I even spoke to a manager as I was leaving how disappointed we were and how they need to definitely renovate their bathrooms for safety. The tub has old glass sliding doors with an extra step that can be difficult climbing out of . My husband slipped and had nothing to hold on to but the towel rack that looked like it was about to break off . We were also surprised to find over $35 in taxes (hotel and room tax plus a $25 resort fee which was not disclosed when I booked over the phone, but stated it was in the confirmation email. Maybe it feels like a resort in the summer, but not in March. fyi, they will also put a $125.00 hold on your credit card for any add;l pending charges . There is a safe in the closet and a small fridge, but hard to find hidden in one of the nightstands. The walk to down town was about 15 minutes and there's a small park before the bridge to Goat Island. Not much walking to be had on Goat Island . NO info was given for parking at the hotel in advance, and don't fall for the crazy expensive overnight valet prices $35 . There's self parking, but just not close to the lobby. The lobby looks nice and modern and we did not visit the restaurant, so we can't rate that , but this hotel needs room improvements and we will most likely not return . Do your research and read the reviews before booking . Honestly , there's so many better hotels in Newport for that rate.

We were disappointed in our stay. When we booked, we specifically selected ”water view” and the room was advertised as having 2 ”queen” beds. Although perhaps both were technically true, we certainly felt ripped off. The view we had was actually into the atrium where you could technically see the water through a window all the way across the atrium - a couple hundred feet away. The beds may have been bigger than full but were at least 6” less than a typical 60” wide queen. Since we paid extra for the view we didn't feel it was worth the price. The room out of that context was nice, but it had no complementary bottled water or coffee and at checkout we were told that was due to Covid somehow which made no sense to us. The walls were also pretty thin and it felt like someone was flushing the toiled right next to me while I was in bed. Overall it was clean and the staff was friendly but it was not what we expected for $700/night.

On a New England road trip we picked this Hotel because of the brand, Big mistake. First don't try ordering room service breakfast, we tried and ended up having to go to the kitchen and get it-to find out they hadn't even made it yet, a hour after we expected it to be brought to our room. They had one person working the dining room and the room service. Finally they gave my husband a bag with our breakfast which was cold and overcooked. Horrible. They are very big on the no smoking/vaping with signs all over the place with the threat of a $250 fine for cleaning if you are caught and (fyi I have friends that vape-there is no smell, no ashes and no mess so don't understand that threat, sounds like another money grab to me)-however there was a very noticeable stench of cigarette smoke after I got off elevator-which I assume was embedded in the hallway carpets. I am an ex-smoker and understand the non smoking thing, but that is the least of their problems. The front desk people have no personalities and seemed uncomfortable with their jobs. NO one to help with the luggage, the room service should not be offered if they can't handle it, there is no luggage rack in the room to put your suitcases on you have to find one that's hidden in the closet, no room safe, the alarm clock was broken, only used it for the usb port in it as it was the only one in the room that worked, The shower has one stationary half door which causes water to get on the bathroom floor during your shower making the floor slippery, Barely any bathroom amenities other than a miniature bottle of body lotion, tiny bars of soap and some cheap shampoo and conditioner so bring everything you may need. Lights around the bathroom mirror-suck. Had to put my makeup on by the window with my own mirror. The switches for the room lighting are hidden and even if you find them the lighting is dim at best. and since they don't have free morning coffee by the restaurant area that most decent hotels have-we wanted coffee and had to use the room coffee pot-which I usually don't use, so the in room coffee station had 2 regular coffee pods, 1 tea pod and 1 decaf pod and 2 Styrofoam cups, so don't expect more than 1 cup of coffee if you're with a second person, so again bring your own pods. If this is a new hotel-they did a poor planning job. I think that this hotel was a refurb of another hotel and not new. Room cleaning only by request so bring your own sanitizing sprays. We did not use their restaurant, so can't comment on that. There is a fridge and microwave in the room. As with all hotels lately-they need to hire more cleaning people, room service and apparently kitchen help. None of the outside doors have key pad entry requirements so anyone can walk in anywhere and go unnoticed. Too much work, lack of help and normal amenities we won't be going back there again. I guess it would be okay for a single man traveling for business for one night.

I like to start off with positives - great breakfast with many delicious options, comfortable bed, cheerful and courteous kitchen staff. Our checkin was less than friendly or professional. Our first room had black mold which was clearly visible in and around the ceiling air vent. When brought to the attention of the front desk person, we were not only challenged but advised nothing could be done-thery were full despite a well lit ”vacancy ” sign. The front desk staff finally relented and magically another room became available. It was basically the size of a walkin closet. The young lady at the front desk was clearly inexperienced. Not once was there an apology for the inconvenience, ”how do we make this right” just another example of how customer service is long gone. We were told that parking was included at the time the reservation was made however we had to pay for parking at the rate of $20 a day. Our last day, despite a locked door and DND sign on the doorknob housekeeping let themselves in while we were sleeping. We were jolted awake. If all you want is a decent room and great location- walking distance to everywhere-this is the place for you. We won't be back and would not recommend. The front desk staff needs training in hospitality and customer service. Combative, argumentative and, really unfriendly and unwelcoming.

Breakfast is very general, WiFi is super good, the speed is very fast, there are many restaurants in the town, there are Chinese restaurants, gas stations, the price is relatively high, if you don't mind breakfast, this hotel is not bad.

The hotel exterior is beautiful. I was able to handle check-in and check-out very well. The location is pretty good.

The staff was amazing and very friendly. Alicia at the front desk was the best. She was very helpful and friendly. I needed some first aid assistance, and she went into the back office and retrieve some Band-Aids for me. She was very personable with everyone I was with. If anybody had a plus-1 to the wedding we were attending she probably would have gotten it. The lobby was always clean and the room was very nice and clean. If I ever make it back to Middletown, Rhode Island. I will be staying at this Holiday Inn Express.

Beautiful inn/Historic house walking distance to great restaurants and shopping. Very nice proprietors who accommodated my family of four and recommended great restaurants. Rooms are filled with antiques and it feels as if you are staying in a friend's guest suite. Reception area has complimentary snacks and tea/coffee and additional honor system food and drink for sale with a credit card reader.