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Holiday Inn Express & Suites Newport News

Holiday Inn Express & Suites Newport News

4/5106 Reviews
I was totally disappointed on this trip. I booked a Standard King room and upon entering the room noticed that it wasn’t what I reserved. I was given the keys to a King Mobility roll in shower room (Handicap) instead. I spoke to the front desk who informed me that the 3rd party booked this evidently in error. My question was how, when my confirmation states, Standard King. 5 minutes later the front desk called and stated that there were no more Standard Kings left but they would accommodate me with a Standard Double if I like along with being offered complementary snacks since I was upset. I declined both, because I believe after I mentioned my confirmation number they went back, checked it and realized that the mistake was on their end. I will be in contact with Trip because there was a difference in price as I also mentioned to the front desk rep as well.

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