Theresa
March 4, 2024
This was in the top 2 of the worst stays we’ve ever encountered. We were in a non-smoking room but the entire first floor smelled of cigarette smoke. My husband witnessed someone smoking on the first floor. I have asthma so I don’t take this issue lightly. Our mini fridge and telephone weren’t working. When we tried to change rooms, we were told there were no other rooms available. When I asked for a refund, the manager, Al Patel, refused. Nobody ever came to fix the mini fridge or the phone. The bed was terribly uncomfortable and the free “continental” breakfast turned out to be a pre-packaged cinnamon roll on Saturday and a pre-packaged oatmeal creme pie on Sunday. We will never stay at this hotel again.