Country Inn & Suites by Radisson, Newport News South, VA

It was a nice motel. There is a pool here. The service was nice and all of the employees were nice. It is a pet friendly environment. They have a nice little breakfast in the morning. The room was clean and a nice size.

Great customer service and friendly staff! Breakfast was good!

I would avoid this one at all cost. While there on a recent family weekend getaway we were very much displeased. I booked our room on 3/7/24 and arrived on 3/8/24. We arrived at about 7:30pm to check in and drop off our bags. The room was in poor condition but thought we would get by for the two nights we would be there. Went out to visit with family and returned around 11:00 pm. We had just returned to the room and was going to get changed. While taking off my shoe I saw something moving on the dirty carpeting. I hit the bug with my shoe. I then picked the bug up to clearly see it was a cockroach. I took the bug along with my wife and son and headed for the front desk. The front desk clerk was in the hallway near my room when I appoached him and showed him the bug. I asked to be moved to another room. He agreed. We went back to gather our belongings. When we walked out of the room the front desk clerk was at the entrance to the room right next to the one I had a problem staying in. He said we could move from 103 and into 101 which was right next door and closer to the pool area (which was not very clean). When he opened the door the carpets were so dirty I refused to enter the room. I asked him if I could photograph those carpets. I told him the carpets needed to be cleaned. He said that carpet cleaning does'nt work and the carpets need to be replaced. At about 11:30 I asked for a refund and was told I needed to contact the mgr. at an email address I was given.

Go to check in the only person there was outside smoki g so we waited, hotel is dingy and dirty, cant open bathroom door without hitting the toilet, paint chipping huge bug on floor, this place is an embarrassment to Radisson.

I really want to thank management for be so polite and I really appreciate Eric for being there he was very polite and helpful with me in helping me with my booking reservation was a pleasure thanks for your service I would recommend it to everyone I know

As I was trying to check out, the guy at the front was rude and telling me “you good. You can leave”. As I asked for a receipt , he walked away from the desk with an attitude.

My overall stay at the Country Inn & Suites by Radisson was great. This hotel was what I needed during my time of need. I have a couple of helpful tips that I hope will be addressed. I noticed only two power outlets worked in the room which is much needed now and days to charge and use devices. There needs to be a larger supply of towels because when I requested towels there was minimal supply and the upkeep of the cleanness of the hotel including the rooms should be addressed in regard to spraying for insects.

Very large rooms and comfortable. Breakfast is good ,could use more variety. Good value and clean. Upgrade needed in internet,sometimes slow and only cable not regular network . Also need more than one small bar of soap for bathroom. Front desk is friendly and nice.

Pool area was dirty, towels were in short supply