HomeTowne Studios Newport News - Hampton West

The staff was not good in the front desk they treat us so mean he shout us they ask mycredit card with rising his voice,he is so mean to us when we arrive at 11pm we are so very tired because we came form north carolina 5hrs travel and we are arrived late in the hotel,.i dont know why he mean to us if there a cctv there can tell the owner and supervisor to report him...and very noisy outside you hear the noise the car passing by you cannot rest good that hotel we regret to stay there.

… Very clean. Friendly staff.

tv did not work, remote broke, sheets dirty

This is thee most disgusting hotel I’ve ever encountered in my life. Let me preface this by saying I didn’t know this hotel is typically for ppl with housing crisis’s but regardless it was so dirty from the moment you walked in up until the moment you left. the whole place wreaked horribly, the elevator was so small & unsafe from the light buzzing to it closing ridiculously slow. The rooms were filthyyy no clean linen or sheets at all, stains on everything including the pillowcases. Towels & washcloths had stains, the paint was super chipped on the walls and bathroom door was so jammed it’ll take you ramming yourself into it to close. The only good thing about this hotel was we didn’t see any bugs or rodents however a rat trap was found behind the refrigerator. 0/10 experience wouldn’t even recommend to the homeless.

Dirty rooms unsafe environment

Elevator was out of order. Manager changed our room from 2nd floor to 1st floor since i walk with a cane. It was greatly appreciated.

Disgusting. Had mold everywhere. Beds were wet when we checked in. Stains all over sheets and pillows

I absolutely loved the property, me and my boyfriend went for my birthday and it was amazing! Rooms smelt nice everything was made, nice water pressure. Only downside about it was u heard sirens a lot and can hear outside noise fairly easily, but other than that everything was amazing! i will be staying again! It’s nice for a cheap hotel, definitely recommend!

Staff was amazing and rooms ar exceptionally clean