My family had 2 rooms to stay and ended up having a horrible car accident. I called to cancel for them at 5.26pm lastnight after i found out about the accident. (Yes after the cutoff for cancelation), but most hotels are understandable with uncontrollable incidents. They would not cancel and they charged for both rooms. I hope this never happens to any of your family. No my parents are not ok! Rude receptionist in the morning when I called back to talk to manager that was "not in until noon".