TownePlace Suites Philadelphia Horsham

Great place, friendly staff. pet friendly and they didn't single out bigger pups :) I would definitely recommend and use again!

Unfortunately there was an issue with the hot water in my room. Morning 1, ice cold shower. That afternoon it was warm. Morning 2 ice cold shower. It was a problem with the plumbing valve. They gave me a key to the suite across the hall and I had to pack and move all my stuff. The staff were nice, but I requested a break on my bill and nothing was done. There are two things which are critical when staying away from home, a comfortable bed and a hot shower. Two out of seven nights they failed on 50% of what I needed.

Very relaxing pleasant and quiet

Beautiful place to stay

Stay away from this place. It’s worn and dingy. Bed was soft and sank in the middle. The two of us were crashing into each other all night. The hallway reeked of cigarette smoke. Bathroom sink is child-height and tub is way smaller than standard. Slow; spotty internet. We were booked for three nights, checked out after one. On the plus side, the desk attendant was gracious and acted concerned. She waived the early check-out fee.

There was no coffee served during breakfast. The breakfast

A friend booked this hotel stay. One of the worst hotels I stayed in. Initially we were very surprised at the dilapidated condition of the property itself (in comparison to the price rate). As we decided to make the best of the situation for our 2 days stay we were more disappointed by the room and service. The room was gloomy/no curtains/barely clean. Our bathroom bathtub water drain did not empty properly. We had to call the front desk. The same person that checked us in came to empty the drain. Apparently, they have no staff to accommodate guests. She was very fake and pretentious with excuses. Don't bother with the morning breakfast as they only serve artificial processed wrapped food items. The next day we were out all day to return to a room that had never been cleaned by housekeeping. Again, we called the front desk to complain and were met with the same pretentious fake front desk person; trying to dismiss the problem regarding the lack of service. We were told "housekeeping" forgot to clean. We said this was unacceptable. We were met with the excuse that housekeeping had already left for the day. Obviously, a lie since they probably have NO staff. We were told someone would bring clean towels and linens to the room. It seems like the rooms are only re-arranged when a guest arrive to give an appearance of cleanliness. I didn't appreciate the performative fake behavior of the front desk lady regarding this matter. Bottom line one of the worst hotels I have stayed in. Choose better.

Had to pay for parking ☹️. Sofa was supposed to be a pull out bed but wasn’t.