Shoho Hotel Nha Trang

It all started when we booked a room through Booking for 3 nights (May 8-11, 2023). We checked into the hotel immediately after we arrived in Nha Trang. It was 8:30 pm on May 8th. It was raining heavily and we were met at the taxi with an umbrella and walked a few meters to the reception - it was nice. We showed our reservation and were asked to pay for the room. They wanted to charge us a little more money, but we paid as much as was indicated in the booking. We handed over the money, and they gave us a card from the room. After this, the normal attitude towards us ended (immediately after the transfer of money). They tried to deceive us several times. We booked a superior room with a kitchen - they gave us 4 times NOT WHAT WE BOOKED and everything was of very poor quality (the first time they wanted to put us in a room without a kitchen!! For the lowest price, but we booked a superior room). The rooms were dirty/sometimes smelled like sewage/remnants of other people's things in each room, there was no kitchen (and this was our main criterion for booking a superior room at a higher price)/stains on the walls and on the sofa, dirty slippers were in every room, sometimes ants were crawling, the door to the toilet did not close... . To be honest, we were already tired of looking at the “new rooms” that were offered to us instead of the room that we had booked. We spent an HOUR on this after an already difficult journey!! I looked at rooms 302, 502, 501 and 401. We settled on room 401 (but this is still not what we booked!)... I simply didn’t have the strength anymore. Photos of the rooms do not correspond to reality, but they are similar. Either a lot of time has passed since the renovation, or we were offered the wrong rooms. In general, this situation was extremely unpleasant for us. Every interaction with the girl at the reception took place with some kind of dissatisfaction on her part. It feels like she's doing us some kind of favor. We needed to stay for another day before moving to another place and we again turned to this manager (the same girl, since there were no other employees that day), with the opportunity to extend our room for another day for those the same money that we booked through Booking (235,000 VND per night with a discount due to the high Genius level). We were offered to pay 350,000 VND per night or book through Booking ourselves. At the same time, the price of the room was raised (but even now a room with a kitchen cost 280,000, and not 350,000, as was offered at the reception!). Having looked at this attitude towards customers, we booked the next night in another hotel and left. Also be prepared that the administrator will eat right at her reception desk while you are talking to her, and then touch your phone with dirty hands. I have not seen such impudence, fraud with clients and attempts to deceive at every step for a long time. I don't think we'll be coming back here again!! The advantages of room 401 were hot water, wi-fi, the door to the toilet was almost completely closed, a small kitchen, a good view from the window and the air conditioning worked. P.s. overall this hotel may have a future if

close to the beach, good restaurants, places to visit and supermarkets. very good value for money room clean and well equipped hot water friendly welcome (they accepted entry into the room at 6:30 in the morning with a reasonable supplement) small ants in the room and bathroom an interior window overlooked a skylight and we had daylight very early in the morning