308 Kinugawa Onsentaki, Nikko City, Tochigi Prefecture, 321-2526, JapanView Hotel Details
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1 night
Hoshino Resorts KAI Kinugawa Guest Reviews
4.3/5
Very Good
53 review
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Verified reviews
Location4.2
Amenities4.3
Service4.3
Cleanliness4.3
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All reviews(53)
Positive reviews(49)
Reviews with photos/video(24)
Awesome stay(19)
Friendly owner(10)
Awesome rooms(9)
Classy environment(8)
Tasty dinner(7)
Relaxing hot springs(6)
Negative reviews(4)
Guest User
Japanese Style Room
Stayed in Oct 2024
Family
9 review
5.0/5
Outstanding
Posted on Oct 11, 2024
I had a fantastic stay at the hotel! The staff were incredibly friendly and attentive, making me feel welcome. The room was clean and comfortable, with stunning views. The amenities, including the hot spring and restaurant, were top-notch. I highly recommend this hotel for a relaxing getaway!
Benjaminsim87
Japanese Style Room With Open Air Bath
Stayed in Nov 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Dec 3, 2024
An extravagant Onsen Hotel experience. I came in Autumn in the depth of fall colours. Every night the wind in the trees lulled me to bed. The rooms with the private tub and terrace are awesome. Dinner and breakfast is luxurious too with a sampling of local Nikko delicacies like Yuba. A hotel for adults looking for calm and solace.
Guest User
Japanese Style Room With Open Air Bath
Stayed in Jun 2024
Couples
1 review
1.0/5
Posted on Jun 9, 2024
We terribly regret booking this hotel. It completely ruined our stay in Niko. It feels like a large chain hotel with no character and no attentive customer service.
1. The location is very (!) far from all the attractions. 30 minutes by car to Nikko temples, and one hour (!) drive to all the main waterfalls. We should have done better research.
2. We booked a room Japanese style with a private outdoor onsen. The decor is not really Japanese style (very modern) and the outdoor onsen had mosquitoes! Impossible to relax. Also, the water wasn’t very hot and you cannot adjust the temperature from the room.
3. The restaurant has beautiful presentation, but we did not like the food at all. When we politely asked to cancel our next nights’ dinner reservations (we paid a lot of money for this hotel) they refused to refund, even after we told them we will not be coming to the dinners. They showed no flexibility or sensitivity and we were very upset with the food. Very disappointed.
4. Value for money - for the price they charge, I expect better accommodation, better food, better location, and much better service.
Be careful about booking this.
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Guest User
Japanese Style Room
Stayed in Nov 2023
Family
2 review
4.2/5
Very Good
Posted on Dec 1, 2023
The hotel location may be somewhat challenging to locate, but once found, you'll discover a beautiful hotel with fantastic service. Additionally, the included dinner is delicious and enjoyable.
LaiAlice
Japanese Style Room
Stayed in Dec 2024
Travel with friends
3 review
4.7/5
Amazing
Posted on Dec 5, 2024
Really nice
Anonymous User
Japanese Style Room
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Dec 20, 2024
Very good
Guest User
Japanese Style Room
Stayed in Oct 2023
Travel with friends
2 review
5.0/5
Outstanding
Posted on Oct 19, 2023
Will definitely go again
Anonymous User
Japanese Style Room
Stayed in Dec 2024
Family
5 review
5.0/5
Outstanding
Posted on Dec 13, 2024
The three of us walked up from Kinugawa Station. It took about 15 minutes to walk. It was mid-December and the red leaves had not yet receded. The environment along the way was beautiful. The hotel is a one-way hotel-specific cable car up. It is very unique and different from other hotels. Breakfast and dinner are all Japanese-style, with careful ingredients, fresh and delicious.
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Guest User
Japanese Style Room
Stayed in Dec 2024
Family
5 review
4.5/5
Great
Posted on Jan 21, 2025
The impressions are the most rosy. About the pros:
1. The hotel looks well-kept and new. The room is large, with a balcony, toilet with shower, there is a mini-bar, tea accessories, pajamas, yukatas, everything is in place. Small gifts. Everything was very nice. There is a coffee machine in the lobby area, you can take books to read, there is a souvenir shop.
2. Warm attitude during the serving of food, especially during dinner. The taste of the food and the quality for me were excellent. As a foreigner unfamiliar with the traditions of the cuisine, we are grateful for the opportunity to touch the culinary microclimate of the region. Although I understand that my opinion cannot be considered expert.
3. A good area with onsen. There is an indoor pool and rotenburo, there is no need to bring towels from the room. There is a small common lounge area with drinks and ice cream.
Minor minuses: 1. If you go to the hotel by taxi, it takes you to a gravel path, and then you calmly get there by walking a little to the official entrance of the hotel. But if you walk, and it's about 20 minutes from the station, then knowing that you went through a more convenient service entrance, the detour to the main entrance will seem strange, although in the end it has its own charm.
2. The service at the entrance to the hotel seems a little blurry. Especially after the service in the same restaurant. But we arrived late in the evening, so it is likely that everyone was just tired by the time we arrived.
3. The hotel held a lecture on our evening, but it was in Japanese. Although I do not see a mechanism by which it could be made more accessible. Hiring a translator who would translate into English for a couple of foreigners is strange. Conducting it in English when most of the guests were Japanese is wrong.
The hotel is not cheap, but I think it is worth the money. I highly recommend it.
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samuel_syu
Japanese Style Room With Open Air Bath
Stayed in Sep 2024
Family
4 review
4.7/5
Amazing
Posted on Sep 25, 2024
Very good hotel. It is also very comfortable to take a hot spring bath at night. The catering cost performance is full! The front desk service is a little worse because of an intern. I am very satisfied with everything else.
Super relaxing and the food is delicious
I had a good night's rest, I was so happy
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Guest User
Japanese Style Room
Stayed in Dec 2024
Travel with friends
15 review
5.0/5
Outstanding
Posted on Dec 20, 2024
The hotel is great. The two aunts stayed very comfortably and were very satisfied. The scenery was nice. They will definitely come again next time. It's really great. Hahahaha. I really like this show
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Guest User
Japanese Style Room With Open Air Bath
Stayed in Nov 2024
Couples
44 review
4.0/5
Very Good
Posted on Dec 31, 2024
The environment is beautiful, the rooms are large and comfortable, there is a terrace, and the breakfast and dinner are delicious. The hot spring facilities in the hotel are very good, and you can drink free drinks such as coffee. It is a very unique hot spring hotel.