InterContinental Ningbo

InterContinental Ningbo Reviews

InterContinental Ningbo

No.777 Xinhui Road, Yinzhou District, Ningbo, Zhejiang, 315048, ChinaView Hotel Details
InterContinental Ningbo
InterContinental NingboInterContinental NingboInterContinental Ningbo
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InterContinental Ningbo Guest Reviews

4.7/5
Outstanding
2183 review
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(2183)
Positive reviews(2144)
Reviews with photos/video(515)
Delicious breakfast(276)
Friendly front desk staff(189)
Secluded lake view(77)
Perfect for kids(73)
Great swimming pool(64)
Delicious buffet(63)
Has play area for children(26)
Negative reviews(39)
Guest User
Deluxe Garden-view Twin Room
Stayed in Dec 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Jan 1, 2025
I have been a global traveler and quite savvy in selecting good hotels:) Now I have to say that Intercontinental Hotels are my very favorite choice! The hotel is tastefully decorated and the room is elegant, clean and comfortable w a sweeping view of Ningbo city and rivers. The staff members are extremely helpful, especially Leslie who graciously granted us the privilege to be upgraded to the executive lounge so we could enjoy some snacks while enjoying the spectacular views from the top/25th floor. The famous breakfast buffet here is also amazing. We had a great time trying a huge variety of Chinese and Western foods, such as specialty foods from Ningbo and lots of green vegetables. Absolutely loving these!Intercontinental Hotels are highly recommended to people who would enjoy a luxurious and comfortable staying in China.
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Guest User
Premier Executive Room (Double bed)
Stayed in Aug 2024
Other
1 review
5.0/5
Outstanding
Posted on Sep 1, 2024
My stay at InterContinental Ningbo was fantastic, especially thanks to Angle Cheng's outstanding service. She made me feel at home with her friendly demeanor and went above and beyond to ensure my comfort. Highly recommend!
Response from Property: DearM28302****, Thank you for staying at InterContinental Ningbo and writing a wonderful review. I am glad that my colleague Angle's thoughtful and attentive service has left a deep impression on you. Every colleague will follow her example, carry out True Hospitality, think what guests think, and make them feel at home.Looking forward to your return and giving us the opportunity to create a fantastic experience for you once again.——Ellen Fan(General Manager)
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Guest User
Deluxe Garden-view Double Room
Stayed in May 2024
Business travelers
1 review
3.2/5
Posted on May 22, 2024
Bad impression on their coffee shop. Had breakfast yesterday and saw a lot of tables with used dishes piling up. Obviously guests had left but seems like no one is cleaning up. And the table I sat at has water stains all over it. Looked like whoever doing the cleaning did not not look and only got job half done. Room I was in the A/C was not working properly. I told the front desk in the morning and asked them to fix it but when I came back in the evening, the A/C is still now working. The draining system in the bathroom sink did not work. I had water in the sink when I left the room in the morning and when I came back in the evening, the water in the sink is gone but I found out the drainage system is still not working. It shows whoever serviced the room did not have the heart to get the job done correctly. One good thing to talk about is the hotel did offer me another room due to the A/C problem. Looks like the management is not doing their job.
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Response from Property: 尊敬的客人,您好,請接受來自寧波洲際酒店的誠摯問候。感謝您抽出寶貴時間對本次入住點評,很抱歉本次入住給您造成不好的體驗。您提到的一系列問題,我已經與相關部門進行了進一步的核實。酒店也會在今後進行有針對性地整改,也希望您給酒店一次改進機會,下次讓我們有機會彌補,期待您的再次光臨~
Rehan Tarique
Premier Room - Lake-View (Double bed)
Stayed in Mar 2024
Business travelers
13 review
5.0/5
Outstanding
Posted on Mar 14, 2024
Excellent service and restaurant manager very cooperative and serve good food during Ramadan
Response from Property: Dear guest, please accept our sincere greetings from InterContinental Ningbo. Thank you for your recognition and praise for this stay. We will continue to maintain excellent service standards and deliver "real hospitality" to our guests. We will continue to move forward with your affirmation. We look forward to seeing you again on your next trip. Wish you the best. Enjoy your life!
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Guest User
Deluxe Lake-view Queen Room
Stayed in Nov 2024
Business travelers
4 review
4.0/5
Very Good
Posted on Nov 26, 2024
Helpful stuff and free upgrade
Guest User
Premier Room - Lake-View (Double bed)
Stayed in Nov 2023
Solo travelers
9 review
4.7/5
Amazing
Posted on Nov 26, 2023
It is a fantastic hotel. The staff was wonderful, the pool and gym are first rate. The room was, as well. I am extremely satisfied and hated to leave.
Response from Property: Dear guest,Thank you for choosing our hotel and taking time to share your stay experience. We are delighted that you like our hotel. It is because your encouragement is the biggest motivation for us to make continuous improvement so as to provide each guest with better service. We will never stop trying our best to make you feel happy and comfortable when you stay with us. We will also continue to strive to be more considerate and provide attentive service to welcome you back.Again, thank you for choosing InterContinental.
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Guest User
Deluxe Lake-view Twin Room
Stayed in Feb 2023
Family
1 review
4.5/5
Great
Posted on Feb 9, 2023
It was a great place to stay 2 nights with family and kids specially. They lived the food and swimming pool even in this winter season. Love to come back again someday.
Response from Property: Dear guest, hello, please accept the sincere greetings from InterContinental Ningbo. The hotel will be renovated and upgraded in 2022. It is recommended that you stay in the newly opened executive room on the 24th floor next time you come to the hotel. You can enjoy the 180° view of the Yongxin River or overlook the 7,000-square-meter European-style garden. The hotel is a little far from the center of Ningbo, but it is close to the business district of Ningbo Eastern New City, and it is only 10 minutes' drive from Hankyu Department Store, Eastern Intime City and other commercial complexes. The hotel is only 14 kilometers away from Dongqian Lake Scenic Area, and it takes 26 minutes to drive. The transportation is convenient. Whether it is a family trip or a business trip, it is a good choice. We sincerely look forward to your coming to Ningbo again and continuing to choose our hotel
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Guest User
Deluxe Lake-view Queen Room
Stayed in Jul 2023
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jul 31, 2023
Very satisfied with all the services this hotel provided. The checkin/ checkout process was quite straightforward and easy. The room was very clean and spacious.
Response from Property: Thank you for choosing our hotel and taking time to share your stay experience. We are delighted that you like our hotel. It is because your encouragement is the biggest motivation for us to make continuous improvement so as to provide each guest with better service. We will never stop trying our best to make you feel happy and comfortable when you stay with us. We will also continue to strive to be more considerate and provide attentive service to welcome you back.
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DenisSh
Deluxe Lake-view Queen Room
Stayed in Oct 2022
Family
86 review
4.7/5
Amazing
Posted on Oct 5, 2022
Hotel is like well used LV bag; it has some marks and scratches but still you can understand it’s a good quality)))) hotel needs renovation. Dinner 178rmb doesn’t worth to buy if you prefer European cuisine. Oysters basket always empty, queue for sashimi salmon, the rest cuisine is local.
Response from Property: Dear guests, please accept our sincere greetings from InterContinental Ningbo. Thank you very much for your suggestions on this stay. I regret that this stay did not meet your most satisfactory standard. In the future, the hotel will pay attention to the service quality of Element Western Restaurant and strive to create a more perfect dining experience for guests. Thank you again for your feedback and suggestions, and look forward to your next visit to Ningbo to choose our hotel and witness our changes.
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Guest User
Deluxe Garden-view Twin Room
Stayed in Aug 2022
Family
1 review
5.0/5
Outstanding
Posted on Aug 21, 2022
We spent our wedding anniversary here. Thanks to the satisfactory service, I think I made unforgettable good memories. There are facilities for children, so it's good to come with children. I will definitely choose this hotel for my next trip to Ningbo!
Response from Property: 尊敬的客人,您好,請接受來自寧波洲際酒店的誠摯問候。很高興得知您在酒店收穫了滿意的入住體驗,能夠為每一份賓客提供難忘的旅途入住體驗,是我們不變的宗旨。“洲際人生,知行天下。”遇見一家洲際,遇見一座城市的精彩,我們也將繼續秉承“賓客傳遞真正的待客之道”理念,為您創造更美好舒適的體驗,期待您下次來寧波繼續選擇我們酒店。
Paulette-higherlife
Deluxe Garden-view Double Room
Stayed in Jun 2022
Family
2 review
4.7/5
Amazing
Posted on Jun 4, 2022
I would like to deeply thank Kol,Justin and Alisa for their outstanding Hospitality during our stay. My family visited this hotel during the 2022 dragon boat festival weekend. We traveled with our 7 months old baby and as you can imagine, we needed some type of help in many ways and among them three, they made sure to get us all the help we needed. I highly recommend this hotel for a family gateway weekend.
Maria Jose Orellana
Deluxe Garden-view Double Room
Stayed in Aug 2022
Couples
1 review
5.0/5
Outstanding
Posted on Aug 16, 2022
Good for all type of travellers! Very clean and great service!
Guest User
Deluxe Garden-view Double Room
Stayed in Jan 2025
Family
9 review
0.5/5
Posted on Jan 20, 2025
This is the first time in my life that I have encountered a hotel with such poor quality. How did the 4.8 score come from? I drove 600 kilometers with three elderly people! Our family came to Ningbo for the first time! From parking to unloading luggage to entering the room, I didn’t feel served at all. The three concierge young people saw the three elderly people and had no polite words, no greetings, no parking instructions, and no help with luggage. They stood by and watched the whole process! I was traveling alone with three elderly people, so I asked if there was parking service, but there was no response except a blunt response! There was no active guidance to park, enter the lobby, and carry luggage throughout the whole process! The difference in feeling! Unprecedented! How did the 4.8 score come from? ! Entering the room is a real nightmare! Forget the peculiar smell in the lobby! The toilet smells like urine! The floor is dirty and greasy! The items in the drawer are scattered! The wallpaper is cracked! The room is noisy! The curtains can’t be opened! The room smells! Disgusting🤮I wanted to check out the first time I checked in! But it was midnight and I could only wear clothes to make do for one night! Check out and leave after 8 o'clock the next day! Too disgusting! Dirty, messy and poor! No sense of service! I won't go into details about many of the complaints! In short, I was extremely disappointed when I first arrived in Ningbo!
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Original TextTranslated by Google
6/9
Response from Property: 尊敬的110122****賓客,您好!感謝您將寧波洲際酒店作為本次甬城之行的選擇,並抽出寶貴時間與我們分享您的入住體驗。本次未能提供給您一個滿意的入住體驗,對此我們深感抱歉與不安,但請相信為賓客提供一個温馨舒適的居停環境與高規格的熱情服務是酒店每位同事不懈努力的追求目標,我們重視和珍惜每一位賓客的反饋和意見,並誠摯地希望與您取得溝通,瞭解您在入住過程中遇到的不愉快並向您和家人表達歉意,您也可在方便的時候通過酒店總機電話轉賓客服務經理聯繫到我們,我們將會竭盡全力為您解決問題。我已要求酒店房務部經理加強對禮賓同事對客服務的培訓,務必做到先行一步,想客人之所想,同時,對客房狀態進行更為細緻的檢查,避免此類情況再次發生。給您帶來不便,我們再次致以誠摯的歉意。祝您生活愉快。——Ellen Fan總經理
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Guest User
Deluxe Garden-view Double Room
Stayed in Jan 2025
Business travelers
49 review
5.0/5
Outstanding
Posted on Jan 19, 2025
The following is the copywriting for your reference. Sorry for bothering you. This time I stayed at InterContinental Ningbo. Overall, I felt good. Thanks to Alyssa at the front desk for her good service attitude. She upgraded me to a lake view room. The room was very clean and the environment was quiet. Welcome fruit was delivered to the room in advance. These are all considerate services.
Original TextTranslated by Google
Guest User
Deluxe Garden-view Double Room
Stayed in Jan 2025
Business travelers
6 review
5.0/5
Outstanding
Posted on Jan 15, 2025
The room is large and clean, and it also has a flush toilet, which is great. It is very comfortable to bask in the sun in the room in winter, and the scenery outside is also amazing
Original TextTranslated by Google
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