Lugu Lake Mosuo Shuyuan Inn (Daluoshuicun Branch) Reviews

Response from Property: Hello, I am the store manager of Mosuo Shuyuan. I am very sorry to bring you a bad experience. As soon as we saw your review, we held an emergency meeting in the store to understand the situation during your stay. I understand your anger very much. No matter what the reason is, the housekeeper's handling of this matter was indeed problematic. I wanted to apologize to you in person, but you have already left the store. I can only say sorry to you here. I'm really sorry. You left Lugu Lake unhappy, and please allow me to give you feedback: ① Regarding the problem of items being placed randomly in the room, checking the monitoring in the corridor showed that the guest room aunt entered your room to clean in advance because she remembered the wrong room number for the extended room. This It was our employees who failed in their duties. Because the aunt who cleaned the house that day was an intern employee and lacked work experience after training, she made a mistake. The aunt who cleaned that day has been fined and fired for gross negligence, and the manager on duty has been given a first-level administrative penalty and deducted this month's bonus; regarding the matter of touching items in the room without permission, this is something that should not happen. , there may be misunderstandings, but since you have been out of the store for too long, the details cannot be studied. Such incidents have never happened in Mosuo Villa since its opening in 21 years. You can also check it in the comments. Integrity is the basis. Sincere hospitality is the foundation of Mosuo Villa. We will not risk our own roots, and we understand very well the feeling of being violated. We are sorry that due to the unprofessionalism of our service staff, we did not provide you with a reasonable solution and explanation as soon as possible, which caused you to misunderstand us. But please believe that Mosuo Villa protects the privacy and safety of tenants; ② We are deeply sorry about the issue of pick-up vehicles. Since the day of your check-in coincides with the Lugu Lake Bicycle Competition, the main road is closed. We can only send a car to take you from the bus station to the entrance of the alley 100 meters away from our store. Since the alley is too narrow for small vehicles to pass, we will send a smaller tricycle. I took your luggage and the housekeeper offered to take you to the passenger terminal when you left the hotel. You clearly refused. The tricycle pick-up was really helpless. I would like to apologize to you again. Now that the main road has been unblocked, we will provide guests with more comfortable and safer pick-up and drop-off services; ③ Regarding service attitude issues, we have dismissed the employees involved and have conducted targeted intensive training for existing staff. And develop a more detailed classification of job responsibilities to ensure that everything can be responded to as soon as possible; ④Mosuo Villa is close to the lake and can be reached right out of the door. The 180-degree lake view room you booked has a beautiful view of Goddess Mountain and an exclusive terrace, allowing you to enjoy the scenery of Lugu Lake. Regarding room rates, we always strive to keep prices in line with market trends and strive to provide guests with reasonable prices while providing a high-quality accommodation experience. We understand that each guest's value experience is different, and we will continue to optimize service details, improve cost-effectiveness, and strive to make every guest feel a value-for-money accommodation experience. Your feedback has also reminded us that only by constantly pushing ourselves, not slacking off, and constantly improving details can we bring a home away from home experience to every guest who comes to Mosuo Villa. Only then can we truly practice our ability to provide the most professional services and The original intention of the warmest experience. We regret that we cannot contact you and sincerely apologize to you. We also hope that you will be willing to call the front desk or send a WeChat message to the housekeeper to give us a chance to apologize in person! I hope you can come again and experience the real service and stay experience of Mosuo Villa. I wish you a happy life!

Response from Property: Beautiful lake view🌊Busy area🌇Mosuo Villa is located in the most prosperous Daluoshui Village🏕 in Lugu Lake. It not only has a first-line lake view🌊, but also has many restaurants and delicious food🍲around it. It also has complete facilities such as supermarkets🏪, pharmacies💊, and express delivery points📦. You can also go to the pier to take a boat🚣, ride a horse🏇, visit the Harmony Tower, and stroll along the lakeside path🖼. Welcome to you and look forward to providing you with better service next time

Response from Property: Thank you for choosing Mosuo Villa and affirming our service. We are committed to bringing relaxation and a sense of home to every guest. We hope that Mosuo Villa can become a beautiful memory of your journey. In the future life, this beauty will always be with you. [Morning Mist] [Sunrise] [Siberian Red-billed Gull] [Waterfront Lake View] [Beautiful Sunrise] [Free Pick-up] [Free Parking] Come to Lugu Lake and immerse yourself in the dreamy winter fairy tale season~ In the early morning, sit on a pig trough boat, through the golden mist rising from the lake, and swing to the center of the lake. In the wetlands around, wild ducks are whispering, and red-billed gulls fly in groups to greet them, until a red sun slowly rises from below the water level, and the surrounding fog begins to slowly fall and dissipate... The lakeside in front of Mosuo Villa is one of the favorite bases of red-billed gulls. It is also convenient to take a boat near the pier, go horseback riding, visit the Harmony Tower, and stroll along the lakeside path. Thank you for your visit and wish you a pleasant journey~ Looking forward to meeting you again at Mosuo Villa next time~

Response from Property: 🚗Free pick-up🅿Free parking Thank you for your recognition❤, your satisfaction is our motivation to keep moving forward😊. The inn provides free luggage pick-up and drop-off service at the Daluoshui Bus Station🚗; our parking lot🅿 is a 3-minute walk to the inn, with plenty of parking spaces and self-driving friendly. I am very sorry that the front desk staff was too busy to provide you with the service you deserve. Providing guests with attentive and considerate service is our unchanging original intention, and we look forward to meeting you again at Lugu Lake Mosuo Villa🌸~

Response from Property: Thank you for choosing Mosuo Villa and affirming our service. We are committed to bringing relaxation and a sense of home to every guest. We hope that Mosuo Villa can become a beautiful memory of your journey. In the future life, this beauty will always be with you. [Morning Mist] [Sunrise] [Siberian Red-billed Gull] [Waterfront Lake View] [Beautiful Sunrise] [Free Pick-up] [Free Parking] Come to Lugu Lake and immerse yourself in the dreamy winter fairy tale season~ In the early morning, sit on a pig trough boat, through the golden mist rising from the lake, and swing to the center of the lake. In the wetlands around, wild ducks are whispering, and red-billed gulls fly in groups to greet them, until a red sun slowly rises from below the water level, and the surrounding fog begins to slowly fall and dissipate... The lakeside in front of Mosuo Villa is one of the favorite bases of red-billed gulls. It is also convenient to take a boat near the pier, go horseback riding, visit the Harmony Tower, and stroll along the lakeside path. Thank you for your visit and wish you a pleasant journey~ Looking forward to meeting you again at Mosuo Villa next time~

Response from Property: Thank you for choosing Mosuo Villa and affirming our service. We are committed to bringing relaxation and a sense of home to every guest. We hope that Mosuo Villa can become a beautiful memory of your journey. In the future life, this beauty will always be with you. [Morning Mist] [Sunrise] [Siberian Red-billed Gull] [Waterfront Lake View] [Beautiful Sunrise] [Free Pick-up] [Free Parking] Come to Lugu Lake and immerse yourself in the dreamy winter fairy tale season~ In the early morning, sit on a pig trough boat, through the golden mist rising from the lake, and swing to the center of the lake. In the wetlands around, wild ducks are whispering, and red-billed gulls fly in groups to greet them, until a red sun slowly rises from below the water level, and the surrounding fog begins to slowly fall and dissipate... The lakeside in front of Mosuo Villa is one of the favorite bases of red-billed gulls. It is also convenient to take a boat near the pier, go horseback riding, visit the Harmony Tower, and stroll along the lakeside path. Thank you for your visit and wish you a pleasant journey~ Looking forward to meeting you again at Mosuo Villa next time~

Response from Property: Thank you for choosing Mosuo Villa and affirming our service. We are committed to bringing relaxation and a sense of home to every guest. We hope that Mosuo Villa can become a beautiful memory of your journey. In the future life, this beauty will always be with you. [Morning Mist] [Sunrise] [Siberian Red-billed Gull] [Waterfront Lake View] [Beautiful Sunrise] [Free Pick-up] [Free Parking] Come to Lugu Lake and immerse yourself in the dreamy winter fairy tale season~ In the early morning, sit on a pig trough boat, through the golden mist rising from the lake, and swing to the center of the lake. In the surrounding wetlands, wild ducks are whispering, and red-billed gulls fly in groups to greet them, until a red sun slowly rises from below the water level, and the surrounding fog begins to slowly fall and dissipate... The lakeside in front of Mosuo Villa is one of the favorite bases of red-billed gulls. It is close to the pier where you can take a boat, go horseback riding, visit the Harmony Tower, and stroll along the lakeside path. Thank you for your visit and wish you a pleasant journey~ Looking forward to meeting you again at Mosuo Villa next time

Response from Property: Thank you for choosing Mosuo Villa and affirming our service. We are committed to bringing relaxation and a sense of home to every guest. We hope that Mosuo Villa can become a beautiful memory of your journey. In the future life, this beauty will always be with you. [Morning Mist] [Sunrise] [Siberian Red-billed Gull] [Waterfront Lake View] [Beautiful Sunrise] [Free Pick-up] [Free Parking] Come to Lugu Lake and immerse yourself in the dreamy winter fairy tale season~ In the early morning, sit on a pig trough boat, through the golden mist rising from the lake, and swing to the center of the lake. In the surrounding wetlands, wild ducks are whispering, and red-billed gulls fly in groups to greet them, until a red sun slowly rises from below the water level, and the surrounding fog begins to slowly fall and dissipate... The lakeside in front of Mosuo Villa is one of the favorite bases of red-billed gulls. It is close to the pier where you can take a boat, go horseback riding, visit the Harmony Tower, and stroll along the lakeside path. Thank you for your visit and wish you a pleasant journey~ Looking forward to meeting you again at Mosuo Villa next time

Response from Property: Thank you very much for staying at our Mosuo Villa. Thank you for your comments, which let us know our shortcomings. We will make changes and look forward to providing you with better service next time.

Response from Property: Central air conditioning] [Self-service Mosuo special breakfast] Thank you for your recognition and encouragement~ Mosuo Villa is fully equipped with conscientious appliances, including central air conditioning, multi-functional bedside, weighing scale, free bottled water, high mountain tea, tea sets, etc. You can enjoy free pick-up and drop-off, free parking, free breakfast, boat tickets and cableway package agency purchase, free reservation and taxi services, and you can also enjoy the Mosuo grandmother house visit service to provide a better experience for your travel~

Response from Property: We are very sorry for the inconvenience and bad check-in experience. This is a serious mistake on our part and we feel deeply guilty. We have imposed fines and the highest level of warnings on the mistakes of the front desk staff on duty that day. We are well aware that such service mistakes are unacceptable. The purpose of Mosuo Villa has always been to provide meticulous and warm service. However, we failed to do so this time and made you feel unhappy. We are deeply sorry. Your feedback is very important to us. We attach great importance to it and held an emergency meeting at the first time to formulate a plan to comprehensively optimize the service process and improve service awareness and attitude. We have improved the work system, refined the job responsibilities and reward and punishment schemes of each position, and officially implemented them on March 7. We sincerely invite all guests to supervise our improvement work and look forward to receiving your valuable feedback. If you find that there is a difference in price during your stay, we welcome you to give feedback to the front desk at any time. We will do our best to solve the problem for you as soon as possible and protect your rights. Your feedback also alerted us. We are well aware that only by constantly spurring ourselves and continuing to work hard can we provide every guest who comes to Mosuo Villa with a home-like check-in experience and truly realize our original intention of providing the most professional service and the warmest experience. We sincerely hope that you can visit Mosuo Villa again to experience our real service and stay experience, and witness our changes and progress. Here, we also sincerely wish you a smooth work and a happy life!

Response from Property: [Central air conditioning] [Self-service Mosuo special breakfast] Thank you for your recognition and encouragement~ Mosuo Villa is fully equipped with conscientious appliances, including central air conditioning, multi-functional bedside, weighing scale, free bottled water, coffee, alpine tea, tea sets, etc. You can enjoy free pick-up and drop-off, free parking, free breakfast, boat tickets and cableway package agency purchase, free reservation and taxi services, etc. You can also enjoy the Mosuo grandmother house visit service to provide a better experience for your travel~

Response from Property: Thank you for choosing Mosuo Villa and affirming our service. We are committed to bringing relaxation and a sense of home to every guest. We hope that Mosuo Villa can become a beautiful memory of your journey. In the future life, this beauty will always be with you. [Morning Mist] [Sunrise] [Siberian Red-billed Gull] [Waterfront Lake View] [Beautiful Sunrise] [Free Pick-up] [Free Parking] Come to Lugu Lake and immerse yourself in the dreamy winter fairy tale season~ In the early morning, sit on a pig trough boat, through the golden mist rising from the lake, and swing to the center of the lake. In the wetlands around, wild ducks are whispering, and red-billed gulls fly in groups to greet them, until a red sun slowly rises from below the water level, and the surrounding fog begins to slowly fall and dissipate... The lakeside in front of Mosuo Villa is one of the favorite bases of red-billed gulls. It is also convenient to take a boat near the pier, go horseback riding, visit the Harmony Tower, and stroll along the lakeside path. Thank you for your visit and wish you a pleasant journey~ Looking forward to meeting you again at Mosuo Villa next time~

Response from Property: Thank you for choosing Mosuo Villa and affirming our service. We are committed to bringing relaxation and a sense of home to every guest. We hope that Mosuo Villa can become a beautiful memory of your journey. In the future life, this beauty will always be with you. [Morning Mist] [Sunrise] [Siberian Red-billed Gull] [Waterfront Lake View] [Beautiful Sunrise] [Free Pick-up] [Free Parking] Come to Lugu Lake and immerse yourself in the dreamy winter fairy tale season~ In the early morning, sit on a pig trough boat, through the golden mist rising from the lake, and swing to the center of the lake. In the wetlands around, wild ducks are whispering, and red-billed gulls fly in groups to greet them, until a red sun slowly rises from below the water level, and the surrounding fog begins to slowly fall and dissipate... The lakeside in front of Mosuo Villa is one of the favorite bases of red-billed gulls. It is also convenient to take a boat near the pier, go horseback riding, visit the Harmony Tower, and stroll along the lakeside path. Thank you for your visit and wish you a pleasant journey~ Looking forward to meeting you again at Mosuo Villa next time~