Guest User
February 21, 2022
During the spring selection tournament, there were few hotels with vacant rooms, so I chose this hotel near LaLaport. On the first day, I left my luggage at around noon and went to Kidzania 2nd Department. I didn't check the reservation slip again when I checked in at night, but this caused an unexpected situation. I felt like the amount I was asked to pay was different, but I have never had such a mistake in recent years, including at other hotels, so I was tired, and after paying and getting the keys to the room. I entered. Then, even though I had booked a room with an infant bed, I was in a single room, so since all the hotels were fully booked during the spring selection period, I wonder if they changed my room to a bed with an infant. I felt disappointed for a moment, but now that I thought about it, I didn't have my checked baggage, so I decided that something was wrong and went back to the front desk. When we looked into it again, it turned out to be a mistake on the hotel's part. When I tried to repay it, I was told that they didn't know how to refund my card and would have to do it tomorrow. what is that? I thought so, but I went into the room I had booked with my luggage and since it was already late, I hurriedly started washing the child since I was early tomorrow. Then, I got a lot of calls and my child got scared, so I reluctantly answered the phone and got a call from the front desk saying they knew how to get a refund. When I told them that I couldn't go to the front desk right now and would come later, they kept ringing the doorbell, which made my child even more scared. I told them again that I couldn't deal with it now and would come later. After that, I went to the front desk and processed the refund and payment, but at that time, I noticed that after 10 p.m., when it is normal for infants to be already asleep, I kept calling and ringing the doorbell. Disqualified as a Service Worker], which is absolutely impossible, and if my child wakes up while I'm sleeping, how will I be held responsible? I conveyed my complaint. The image of a scary hotel where the phone and doorbell kept ringing in the middle of the night remained in my child's mind. The water area was small, making it difficult to wash children, and the amenities were insufficient and difficult to use. The location is good, as it is located just north of LaLaport, and if you enter for part of the day or two consecutively, you will waste every minute even outside Kidzania.
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