Luccombe Manor Country House Hotel

I can't rate this hotel high enough. Nothing was too much trouble and the staff went above and beyond to make our stay perfect. This is our 3rd visit to the hotel and is perfect for our jack russell Bella, who had a sausage for breakfast everyday, and a doggy bag full of goodies when we arrived. Perfectly situated on the clifftop in Shanklin, only a few steps away from the chine. The room was very clean and comfortable. We shall be back again soon.

My wife found a website clearly listing afternoon tea at £21.50 per couple plus £4.50 extra per person if you wanted a glass of Prosecco. Google directed us to sister hotel next door (Luccombe Hall), which is actually where tea is served for both and who shares the same direct contact number. After a long wait whilst she was dealing with another customer, the dark haired middle aged lady on the desk checked and confirmed our booking and took us to our table. Food was lovely, no complaints there. Then given a bill of £80 when it should have been £52 (two of us had Prosecco so 2 x £21.50 + 2 × £4.50). Showed server and lady on desk web price. She then said we were at the wrong hotel, should have gone next door, even though they would re-direct us to be served here (!), and suggested the web price I showed her was untrue, as if I had created this web page myself! I showed her it was live, it was the price we booked, but she insisted the bill was correct and the Manager for both hotels had apparently told her the same! I took screenshot of web price attached. We insisted on them honouring online price. She said she would speak to Manager again. 20 minutes later, we were still waiting. Paid the £52 and left. Shocking service! Treated as if we were liars. This was our American friends first taste of English Afternoon Tea and left a very sour taste. Funnily enough, they have now changed the web page so both hotels now charge the same price (the higher one, of course....) for Afternoon Tea! Avoid.

Really lovely location. Such welcoming helpful staff. Nice clean spacious room with kettle facilities, fridge and fabulous view. Right on the beach and notorious chine. Delicious breakfast with doggie sausage every day. Also extremely helpful doggie wash station, complementary towels, kitchen, plus bed and blanket in room. All in all loved it will definitely go back.

Another excellent stay at Luccombe Manor. Great service as always by the team. The food was excellent. Room comfy and very clean. Great location so near Shanklin and we made good use of the chine pass. The facilities are brilliant and perfect for our family.

Lovely relaxing hotel. Great breakfast, I loved the fresh fruit salad and a good choice of cooked options to follow. Stunning location overlooking the sea and good facilities including the use of three pools, hot tubs, and a good restaurant.

Nice polite staff, lovely manor, evening meal is held in a different building but only 1 minute away.

Great apartment adjoining the hotel. Sleeps 6. Very spacious and really well equipped. We had a great stay and the pooch loved it as well. Very well situated in Shanklin near the beach and easy access to all other amenities. Would certainly recommend and will return I’m sure