Guest User
May 20, 2024
While I certainly enjoyed my stay at Mardi Gras, there were a couple of areas that I feel could use improvement: 1. The room I stayed in, although clean, seemed dated throughout – sleeping area and bathroom. When turning on the water for a shower, the water came out of the showerhead, and not from the tub faucet. Attempts to push the shower diverter down to have the water come out of the tub faucet were not successful. Not a big deal, of course, and I did not report it to maintenance, but needs attention. 2. I was fortunate enough to need a “hand-pay” from machine winnings during my time at the ******. On a Friday evening, there was a definite shortage of staff to accommodate patrons in that situation, resulting in a long wait time for someone to come over to initiate and then complete the process. This should also be given attention. Now, to end on a positive note… we had dinner at The French Quarter and lunch the next day at Café Orleans. Service and food were excellent at both locations!!! In addition, our beverage server on the gaming floor and those who waited on us at the bar were all VERY friendly and efficient!! So, overall my rating is slightly above average for the aforementioned reasons, and while I would most likely stay/play at Mardi Gras again, I would have difficulty recommending to someone as a “topnotch” resort. Thank you!